Systems Administrator

Job Title: Systems Administrator

Who We Are:

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge

Take-Two Interactive is seeking an outstanding Systems Administrator to provide on-site and remote technical support for our T2 India and APAC offices.

This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive.

The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM and AirWatch. Additionally, having a high motivation for looking at areas of opportunity for improving process through automation and helping the team decrease repeatable incidents is also highly valuable.

What You’ll Take On

• On-site contact for technical operations and support of all production and development environments.
• Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
• Ensure all client requests and operational problems are update/resolved within a timely manner.
• Assist with offsite events including setup, event support, and teardown.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
• Assist with employee on-boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment and software.
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
• Some local travel may be required.

What You Bring

• 3-5 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
• Operating System configuration, management, and support for desktop/laptop and server
• Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
• Experience using Okta or similar SAML and Two-Factor Authentication solutions
• Familiar with using SCCM for Desktop OS deployment and software management
• AirWatch/Intelligent Hub or equivalent Mobile Device Management experience
• Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
• Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus
• Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
• Remote Work Solutions: VPN, VDI (Horizon View)
• Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
• Security: Solid grasp of security standards and methodologies
• PowerShell and scripting experience
• Conference Room and AV technology experience
• ServiceNow or equivalent helpdesk ticket system experience
• Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
• Attention to detail and high degree of accuracy in recording and reporting
• Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
• A real passion for video games and the industry!

Great to Have:

MCSE, MCDST, ITIL, Network+, A+ certifications preferred

What We Offer You:

• Great Company Culture: We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life: Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
• Benefits: Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
• Perks: Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

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