Global Head of Community - Player Support

PTW
London England United Kingdom
11 days ago
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Title: Global Head of Community - Player Support

Location: Remote, can be based anywhere in North America, Europe or London

Contract: Full-Time

PTW International is looking for a department head for its Community Management division. You’ll be growing and expanding the vision, strategy, and operating processes to support our global client base, as well as internal projects. We work with some of the biggest names in the games industry and you’ll have the opportunity to shape, influence and support how players interact with many well-known games around the world.

In this role, you will be responsible for helping to create, implement and optimize our community and social media practices, according to our client’s needs. You will manage, grow and mentor a global team of Community Managers, Social Media Managers and Moderation teams across a wide range of game and genres.

You will be a passionate and tech savvy leader with a strong understanding and knowledge of the role communities play in gaming. We’re looking for someone who has deep experience in managing teams and communities on a global scale to help build upon our existing service offering.

Job responsibilities

Strategy

Community Management

Management

Requirements

Benefits

Who we are

PTW is a video games services company which supports video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.

We have grown rapidly over the past few years and now have 35 sites spanning the globe. The PTW umbrella of companies includes SIDE and Orange Rock. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. Orange Rock is our in-house game and product development studio.

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