Senior Manager, Global Player Support (Scaled Operations)

Riot Games
Los Angeles, California, United States
22 days ago
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Player Support at Riot Games is committed to shattering the service expectations of players worldwide, providing millions of players with high-quality support that reflects Riot’s values in every experience we deliver. As a Global Player Support Operations Senior Manager, you will play a pivotal role in building and scaling global support channels and disciplines, including Live Chat and Social. You will also lead Player Support Incident Response and Application Administration functions, which will directly impact the player experience.

The role presents unique opportunities to define the support strategy, create operational processes, build teams, and ensure successful performance outcomes. You will collaborate with other global leaders, internal stakeholders, and outsourced vendor partners to achieve a seamless player experience built for scale. We’re seeking a candidate who is driven and passionate about solving these novel challenges in the gaming industry, has a strong bias toward action, and is excited to work in a player-focused environment.

Responsibilities:

Required Qualifications:

Desired Qualifications:

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

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