Engineering Manager - Customer Care

WHY SAFETY?

At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization's mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world.

WHY CUSTOMER CARE:

We are looking for an Engineering Manager to lead our Customer Care engineering team within the Safety and Civility org. You will build automated and interactive systems to solve problems for the Roblox community. You will be responsible for large parts of Roblox's public and internal facing applications. You will report to the Senior Director of Engineering, Trust & Safety.

You Will:

• Guide large cross-functional projects that span multiple teams
• Drive the team roadmap, charter, and vision
• Uphold high coding standards and establish new ones
• Work for your team, being a force multiplier by unblocking issues and bridging the gaps between organizations
• Mentor engineers to make sure your team expertise grows over time
• Be guided by our vision to put the Roblox community first and represent us through thought leadership.

You Have:

• 2+ years of experience as an engineering manager
• 8+ years of experience in large-scale software development with experience delivering highly performant solutions.
• Able to contribute to architecture and implementation discussions with in-depth technical knowledge regarding large-scale distributed systems
• A degree in Computer Science, Computer Engineering, or related field
• Programming experience in one compiled (Golang, C++, C#, Java) and one interpreted script language (JS, PHP, Python, Lua, etc)
• 5 years experience of cross team and discipline collaboration
• NLP and/or LLM experience is a plus

You Are:

• A Leader: You lead those around you to achieve big things through encouraging mentorship culture. People come to you for guidance and you can bring a team of engineers to agreement.
• Inspirational: You are passionate about setting and observing a team mission. You create opportunities that grow individuals' careers while celebrating the impact of their work.
• Flexible: You grow where challenges are open-ended. You can choose your adventure by assessing the knowns vs. unknowns.
• Knowledgeable: You understand all the components required to build modern large-scale infrastructure. You also love to pick up new technologies as the landscape evolves.
• Creative: You take a creative and strategic approach to solving hard people and technical problems. You are constantly questioning the underlying issue to solve them at the core.