Senior Product Manager - Self-Service Fan Care

Electronic Arts
Austin Texas United States
24 days ago

Senior Product Manager - Self-Service Fan Care

You're the Senior Product Manager.

You are part of EA's Fan Care organization that strives to make EA known for taking care of players. You will report to the Director of Product for Self-Service Fan Care and lead products and product features to both improve existing and develop new player experiences in the Fan Care space. You will lead product planning throughout the product lifecycle to ensure our offerings support the strategy and goals of EA. You'll collaborate with a variety of partners to design products in Fan Care. You will gain insights from studios and other organizations within Fan Growth that influence your product roadmap.

You are an expert Senior Product Manager and are great at problem statement development, product design, delivery and collaboration. You assess the trends of customer experience in the gaming and interactive entertainment industries, formulate product strategies and have the ability to develop support experiences that show empathy for EA fans and players. You are successful at leading cross-functional teams and managing stakeholders to deliver features and products that support positive fan experiences and business objectives. You have experience in the gaming industry and customer experience organizations.

So how does a Senior Product Manager help make EA known for taking care of players?

Product management

If you're interested in this role, you'll need these skills or experiences:


The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.


• California (depending on location e.g. Los Angeles vs. Sacramento):
º $161,100 - $239,700 USD Annually
• New York (depending on location e.g. Manhattan vs. Buffalo):
º $142,900 - $239,700 USD Annually
• Jersey City, NJ :
º $187,400 - $239,700 USD Annually
• Colorado (depending on location e.g. Denver vs. Colorado Springs):
º $153,100 - $206,200 USD Annually
• Washington (depending on location e.g. Seattle vs. Spokane):
º $142,900 - $230,000 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.
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