Senior Product Manager - Self-Service Fan Care

Senior Product Manager - Self-Service Fan Care

You're the Senior Product Manager.

You are part of EA's Fan Care organization that strives to make EA known for taking care of players. You will report to the Director of Product for Self-Service Fan Care and lead products and product features to both improve existing and develop new player experiences in the Fan Care space. You will lead product planning throughout the product lifecycle to ensure our offerings support the strategy and goals of EA. You'll collaborate with a variety of partners to design products in Fan Care. You will gain insights from studios and other organizations within Fan Growth that influence your product roadmap.

You are an expert Senior Product Manager and are great at problem statement development, product delivery and collaboration. You assess the trends of customer experience in the gaming and interactive entertainment industries, produce product strategies and can develop support experiences that show empathy for EA fans and players. You are successful at leading cross-functional teams and managing partners to deliver features and products that support positive fan experiences and our goals. You have experience in the gaming industry and customer experience organizations.

So how does a Senior Product Manager help make EA known for taking care of players?

Product management

• Research, contextualize and apply customer experience and gaming related trends to contribute creative ideas for the development and updating of your product line's strategy
• Understand the needs of EA players and fans to advocate for their needs and identify digital product opportunities
• Produce strategies for the products you oversee, with input from your extended team and partners, according to the product line and EA goals
• Distill a product strategy into feature designs, which can take the form of web workflows, API's, low fidelity UI's and other artifacts. Write product specifications that can be consumed by engineering with detailed and testable acceptance criteria
• Establish and track measurable success criteria and metrics for products, including business measurements
• Accomplish product delivery by leading a cross-functional team. Provide detailed information to team members to ensure predictable delivery
• Manage prioritization of the backlog. Mediates prioritization conversations with partners, using data, understanding of fan needs and the product strategy as inputs
• Find and address project risks and develop contingency plans
• Communicate product development and performance updates to partners to demonstrate progress. Ensure the return on investment and relevance over time of features remains appropriate.

If you're interested in this role, you'll need these skills or experiences:

• Have 5+ years of relevant experience in a Product Management role
• Passionate about understanding users, their needs and aspirations
• Can coach and empower team members to help deliver impactful and differentiating experiences
• Desire to experiment, add value in the short-term but also deliver value following the long-term strategy
• Like managing products from brainstorming through development to execution
• Enjoy working with a group of partners to accomplish goals

US COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):

º $161,100 - $239,700 USD Annually

• New York (depending on location e.g. Manhattan vs. Buffalo):

º $142,900 - $239,700 USD Annually

• Jersey City, NJ :

º $187,400 - $239,700 USD Annually

• Colorado (depending on location e.g. Denver vs. Colorado Springs):

º $153,100 - $206,200 USD Annually

• Washington (depending on location e.g. Seattle vs. Spokane):

º $142,900 - $230,000 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.