Customer Support Specialist, Chinese

1 month ago

Job Overview

The Customer Support Specialist will provide players with supports for WARGAMING.NET products. The ideal candidate will have excellent communication skills, a commitment to delivering exceptional customer service, and an interest in gaming.

Reports to

Regional Customer Support Manager

What will you do?

Respond to player inquiries promptly and professionally in Chinese Language
Troubleshoot and resolve technical/gaming issues related to gaming products and services
Collaborate with cross-functional teams to escalate and resolve complex issues
Document player interactions and resolutions accurately in the system
Maintain a thorough understanding of our gaming products and stay updated on industry trends
Maintain a positive, empathetic, and professional attitude toward players at all times

What are we looking for?

Proactive problem-solving skills and a customer-centric mindset
Excellent written and verbal communications skills in Chinese Language
Prior experience in front line service or customer service industry
Ability to stay calm when players are stressed or upset
Ability to adapt to changing priorities and work well under pressure
Willing to work on the weekends and in office
High School Graduate, Associates Degree preferred

What additional skills will help you stand out?

Advanced written and verbal communications skills in English
Proficiency with Microsoft Office, or equivalent tools
Excellent knowledge of Windows-based operating systems
Passion for game is a plus

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Singapore include:

14 days of annual leave (additional 1 day for every one year of service capped at 22 days, 1 day during Birthday month, 16 weeks of maternity leave, 2 weeks of paternity leave, childcare leave, 5 days of marriage leave, 5 days of compassionate leave, 5 days of examination leave)
Career development and education opportunities within the company
Premium medical insurance
Employee discounts
Personal Gaming Account
Massage room, Coffee, and snacks in the office
Company events
Seniority Awards
Referral program - you can recommend the best talents to the Company and receive a reward
To learn more about our studios in APAC, follow this link: https://www.linkedin.com/company/wargaming-net/life/apac/

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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