Senior IT Technician

Senior IT Technician

Manchester-based, 4:1 Hybrid (4 days office based, 1 day from home)

Intro: Team17

Team17 Digital is a leading, independent video games label and creative partner for developers from all over the world. Our mission is: delivering pioneering indie games that players around the world will love for a lifetime.

At our core, we develop and publish games to bring quality gaming experiences to players across multiple platforms. We focus on premium, rather than free-to-play games, and we’ve a portfolio of over 100 games, including iconic titles such as Worms, Overcooked, Hell Let Loose and Dredge. The games we publish top the charts on most gaming platforms and we have won many awards from BAFTAs to Golden Joysticks, as well as winning Publisher of the Year at the recent esteemed Develop Star Awards.

Our company is the largest and longest-standing entity within Team17 Group Plc, which is listed on the London Stock Exchange (AIM market) and includes our sister companies StoryToys and Astragon.

What You Will be doing

Team 17 Digital Limited is seeking a Senior Technician to join the IT Services team at our Manchester studio. The focus will be on managing the service desk queue, taking ownership of complex tickets, implementing and maintaining improvements to our services, and mentoring other Technicians. We are looking for a candidate who is ready for the challenge of working as part of a team in an organisation with a global brand and circa 200 employees. This is a fantastic opportunity for a candidate to learn and expand their knowledge of all areas of technology in a fast-moving environment undergoing significant technical and cultural transformation.

Your Day-To-Day

Working with the Service Desk Manager, you’ll be responsible for handling internal IT issues and day-to-day requests at our Manchester studio, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations.

You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including PCs, consoles, servers, network infrastructure, mobile phones and AV equipment.

As part of cross-IT and cross-business projects, you will help implement new systems and services, as well as changes and upgrades to existing ones. As part of the wider IT team, you’ll balance your time to help deliver improvements whilst maintaining service continuity.

You’ll be a visible and active member of our Manchester studio support team, helping our colleagues to make and support pioneering indie games.

What You’ll Need

• Experience implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring
• Experience of managing and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), GPO’s and Defender
• OS Deployment (e.g. Intune) and scripting knowledge (e.g. PowerShell)
• Diverse software & hardware troubleshooting skills
• Strong time-management and documentation skills

The recruitment process

Stage 1 will be a 45-minute chat with a member of our TA Team.

Stage 2 will be a 1-hour interview with our Service Desk Manager and either our IT Manager or IT Director.

Stage 3 will be a 1-hour with one of our ITS Technician and one other colleague from IT.

You will have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this, please contact simon.halkyard@team17.com. Prior to interview we will supply you will some of the questions that will be asked of you in advance to support your preparation. We will also establish with you how you prefer feedback. Phone, Teams call or Email.

What's In It For You?

Annual Bonus, pension matched up to 8%, car allowance, Share Save Scheme and £1000 of shares for all Teamsters!

Dedicated learning time - In addition to organised learning and conferences, you will have 6 days per year for self-directed learning.

Vitality private medical insurance including cover for pre-existing conditions and discounted BUPA Dental along with structured internal support for mental wellbeing.

We offer hybrid working from home or one of our three offices.

Game Console loans of up to £500, game keys, access to our annual Team17 Fest, free use of pool tables, office gaming competitions. Oh, and look out for a range of treats sent to your home throughout the year celebrating Life at Team17 and our successes!

Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in! Accessibility is at the heart of our games and we reflect that in how we operate as a business.

We can provide suitable adjustments for you during our recruitment processes from audio support to extra time on assessments. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and be reassured that this will not affect your application.