IT Technician

Are you an IT Technician looking to develop your personal and technical skills? Do you want to work in a mixed and varied environment at one of the industry’s largest and most successful MMO developers?

The role is based in the Internal IT Department. Your purpose is to own and manage helpdesk tickets and project requests whilst being an active member of the IT Department. You will also help assist with any other IT tasks when required.

This a real opportunity for someone that has the desire to develop in other areas across the department, from Security and Cloud initiatives, to continuous improvements.

What you'll be doing:

• Serving as the first point of contact for IT support within the organisation
• Own take responsibility for helpdesk tickets ensuring end users are updated with progress and notes are updated to reflect the current status
• Troubleshoot hardware and software issues until resolution or managed to conclusion before escalation
• Take responsibility and ownership of project work.
• Ensure any SLA’s or OLA’s are adhered to
• Working with PC, mobile, Tablet & Mac

What we're looking for:

• A customer service focus, with an excellent ability to handle customers effectively

• Experience in a similar support environment
• Experience of Active Directory, Azure, Office365, Windows Defender
• Familiarity with tools, such as EndPoint/inTune or JAMF or imaging processes

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan,
• Minimum 6% Pension contributions
• Employee Assistance Programme & onsite Counselling
• Life Insurance
• Discretionary annual performance bonus
• Enhanced family leave policies from day 1
• Flexible working hours
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise.
If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.