Manager
1 month ago
The NOC manager role is the team lead of the 24/7 NOC and event Management function for Anaxi iGaming. The NOC administers the Online Gaming platform and monitor and report as part of a “shift based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI’s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).
Reporting to the Head of Live Operations, the NOC Manager role is a demanding and rewarding role, that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn.What you'll do
Roles and Responsibilities:
- Act as team leader of the 24/7 NOC function, both technical and people.
- Support the team as a focal escalation point
- Act as department lead and interface with other Anaxi iGaming teams.
- Keep documentation and team learning up to date.
- Promote and deliver continuous improvement model within the function,
- Prepare and execute periodic releases both infrastructure and software.
- Act as an escalation point for issues flagged through customer channels.
- Drive the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems and change requests in line with ITIL v4 best practice.
The NOC manager is a key role within the Live Ops organization. Working both with Incident and Change teams and internal/external support partners to ensure that Anaxi iGaming’s services are available and functioning to give our customers the ultimate experience. A proactive and customer centric approach is a pre-requisite.
Required Skills and Experience:
- 6 years experience in a team lead of a technical support / operational team
- All-rounder, with broad scope technology knowledge, specifically Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- ITIL v4 foundation qualified (preferrable)
- Working experience of monitoring tools, both event management and metrics
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and troubleshoot issues.
- Excellent attention to detail and organisational skills
- Docker/Kubenetes experience
- Virtualisation – Open Stack, VMWare
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
What we're looking for
Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent.
Travel Expectations
None
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