In-Game Senior Product Manager

In-Game Senior Product Manager - Self-Service Fan Care

This role can be remote from anywhere in Republic of Ireland, or Hybrid/Onsite at our Galway office

You're the In-Game Senior Product Manager.

You are part of EA's Customer Experience organization that strives to make EA known for taking care of players. You will report to the Director of Product for Self-Service Fan Care and lead products and features to both improve existing and develop new fan care experiences that keep our players in game. You will lead product planning throughout the product lifecycle to ensure our Customer Experience offerings support the strategy and goals of EA. You'll collaborate with a variety of partners to design products in Fan Care. You will gain insights from studios and other organizations with Customer Experience that influence your product roadmap.

You are an expert Senior Product Manager and are great at problem statement development, product design, delivery and collaboration. You assess the trends of customer experience in the gaming and interactive entertainment industries, formulate product strategies and have the ability to develop support experiences that show empathy for EA fans and players. You are successful at leading cross-functional teams and managing stakeholders to deliver features and products that support positive fan experiences and business objectives. You have experience in the gaming industry and customer experience organizations.

So how does an In-Game Senior Product Manager help make EA known for taking care of players?

Responsibilities

• You will formulate and lead the product strategy for the design, development and roll-out of capabilities that help EA players and fans stay in-game
• Research, contextualize and apply customer experience and gaming related trends to contribute creative ideas for the development of care capabilities that keep players in game
• Understand the needs of our players and fans to advocate for their needs and identify fan care product opportunities
• Formulate strategies, with input from your extended team, stakeholders and game development studios, in alignment with our goals
• Distill strategies into feature designs, which can take the form of web workflows, API's, low fidelity UI's and other artifacts. Write product specifications that can be consumed by engineering with detailed and testable acceptance criteria
• Establish and track measurable success criteria and metrics for products, including business measurements
• Execute product delivery by leading a cross-functional team. Provide detailed information to team members and Fan Care leadership to enable effective and predictable delivery
• Manage prioritization of the backlog. Mediate prioritization conversations with stakeholders, leveraging data, your understanding of fan needs and game development lifecycles as inputs
• Identify and mitigate project risks and develop contingency plans
• Communicate product development and performance updates to stakeholders and partners to demonstrate progress. Ensure the return on investment and relevance over time of features remains appropriate

If you're interested in this role, you'll need these skills or experiences:

• Have 5+ years of relevant experience in a Product Management role
• Experience with games with a focus on player insights and interests
• Game development studio experience to leverage your game lifecycle knowledge to inform product strategies and delivery
• Comfortable at managing ambiguity through a combination of communication, analytical, and decisiveness skills
• Confidence to present ideas and sell your vision to team members and other partners
• Adaptable to rapidly changing environments and contexts
• Can coach and empower team members to help deliver impactful and differentiating experiences
• Demonstrate bias for action to experiment, add value in the short-term but also deliver value following the long-term strategy
• Like managing products from brainstorming through development to execution
• Enjoy working with a group of partners to accomplish goals