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Workplace Experience Specialist

Title: Workplace Experience Specialist

Contract: Full time

Hours: Full time, 40 hours per week

Location: In-Studio, Bucharest, Romania

Salary: up to 6,000 ron net per month, dependant on experience + 400 ron per month meal vouchers

PTW Bucharest has a fantastic opportunity to join our regional Workplace Experience team. As the first point of contact for our employees and visitors in our Bucharest studio, you will be an engaging, enthusiastic and expert facilitator who is excited about making a difference through providing an exceptional workplace experience.

What you will be doing

As Workplace Experience Specialist, you will play an integral role in the smooth running of our studio and wider region. You will be the first point of contact for visitors and team members alike, as well as being responsible for the organisation of our facilities, administration, procurement, logistics and health and safety.

The responsibilities will include, but are not limited to:

• Ensure compliance with all policies and procedures, to guarantee a consistent level of customer service is delivered at all times to internal customers
  
• Adherence to procurement policy and approval matrix at all times
• Supplier management, quotes and reviews will be performed
• Maintain physical security compliance across the studio, by issuing Non-Disclosure Agreements, managing access cards and signing visitors in/out
• Welcome all visitors, including clients, suppliers and internal employees to the studio with communications regarding visits etc.
• Provide tours of the facility to comply with our Health & Safety and Physical security policies
• Direct visitors to the appropriate person/host
• Answer/screen/forward incoming phone calls – providing accurate information in line with our NDA
• Receive/sort/distribute mail/deliveries and handle outgoing mail/shipments/customs
• Complete daily, weekly and monthly checks of the studio and record on tracker any items requiring attention
• Manage inventory of stock for refreshments, stationery and all other stores including requests from local managers
• Keep updated records of studio expenses and costs
• Liaise with cleaning contractor for all housekeeping requirements
• Process invoices & liaise with Finance as their point of contact for the Bucharest studio
• Maintain filing and archive systems
• Prepare management reports as and when required
• Handle all Workplace Experience Logistics – at times collaborate with other LOB’s
• Be the onsite/offsite employees first point of contact for any facility related issues (including utilities/ infrastructure/furnishings etc.)
• Ensure meeting rooms are clean, tidy, fully equipped and ready for use. Refreshments to be available - including ordering lunches as requested by local managers
• Responsible for lockers and key management
• Some out of hours work may be required when dealing with contractors
• Produce agendas and distribute minutes of meetings
• Occasional communications to all PTW Romania colleagues
• Support Business Continuity Plan requirements
• Coordinate all front desk activities including ensuring reception area is tidy and presentable
• Responsible for all administration tasks for the studio including maintaining all necessary trackers
• Other Workplace Experience duties as requested

Requirements

What we are looking for

Benefits

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Learn as you work and be part of something real that changes the face of gaming - forever.
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

About us:

PTW is a boutique-with-scale games services company with over 40 studios in 12 countries worldwide. Our range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.

PTW Bucharest opened its doors in 2016 and has grown from providing Player Support to a range of mobile and AAA games publishers to also offering QA and Localization QA services.

We’re part of a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. For over 25 years, PTW has been providing industry-leading services to every part of the globe. From our humble beginnings as a single office in Japan in 1994, we’ve become a global force with offices across North America, Europe, India, and Asia. The PTW family of brands includes SIDE, 1518 Studios, entalize, and OR Esports. For more information, visit www.ptw.com and https://1518studios.com/

Welcome to PTW