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Workplace Experience Coordinator

Workplace Experience Coordinator

Electronic Arts

Baton Rouge, LA

Workplace Experience (WE) Coordinator

The Workplace Experience Team plays an important and valued role at EA. There are a variety of roles across EA that are necessary to this team, and each comes with its own set of requirements, expectations, and responsibilities. Key is that every team member is passionate about what they do, and their enthusiasm always shines through whatever they engage. Workplace Experience Coordinators are public facing, they are expected to have first class and customer service skills.

The Workplace Experience Coordinator role reports directly to the Workplace Experience Manager and provides a positive office experience as a cultural ambassador, community advocate and service leader. Host uses people-led services to connect employees to their environment through high-touch services and excellent customer service support delivered by employees like the Workplace Experience Coordinator. You would provide workplace experience services and support to increase individual well-being, personal productivity, and organizational effectiveness. As part of a "front-of-house" team, the Workplace Experience Coordinator creates a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing service

Key Responsibilities:

• You will be the direct point of contact between onsite personnel and WE Manager.
• You create campus programs that promote engagement
• Manage the onsite EA Experience store, including purchasing inventory, processing game orders and maintaining the look and feel of the store.
• Service Now Ticket Management. Review, respond and assign help tickets to the appropriate avenue.
• Create campus programs and oversee vendor contractors who may hold responsibilities for activities.
• Knowledge and implementation of web-based programs to assist with weekly newsletters, campus flyers and invitation systems.
• Manage daily facility upkeep.
• Respond to all inquiries and complaints; ensure quality service delivery to every employee; follow up with employees to ensure complete customer satisfaction.
• Submit accurate help tickets to onsite Associate Building Engineer for repairs or attention requires outside realm of skills and responsibilities.
• Sources vendors for employee events, services, and maintenance.
• Assist the WE Manager in the quoting, bidding, purchase request/PO process, and the management of vendors as need or directed.
• Prepare for new hires, Assisting HR to set up for orientation sessions, providing tours, and setting up new hire desks.
• Coordinate with Day Porters to manage inventory at kitchens, printers and supply alcoves.
• Manage event support responsibilities to include coordination with IT for A/V purposes, furniture set-up and tear down, food and beverage set-up, and vendor coordination.
• Manage WE receipts and invoices to submit to WE Manager or Accounts Payables.
• Vendor management
• Work autonomous

Qualification and Requirements

Associates Degree or equivalent, in a related or 2 or more years administrative or hospitality field experience.

Proficient in Microsoft Word, Excel, PowerPoint, and Google Suites

Facilities and events experience