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Working Student (f/m/x) for Community Management

Your tasks

• Coordinate with our voluntary support staff daily
• Oversee, review and train our external support staff
• Maintain, evolve and enforce our policies and workflows
• Manage all our communication channels, e.g. Games Website, Discord, Facebook, Forums, Reddit, Steam, Twitter for one of our games
• Collect user feedback and communicate it to the relevant stakeholder within Bytro
• Your goal: Support all players so that they have the best possible gaming experience

We are looking to fill the following hours per week:

English and German Community Management: 20h
French Community Management: 20h

As compensation we are offering 11€ per hour and the scheduling of the hours is open to negotiation. This position requires regular on-site office visits.

Preferred starting date: May 2022.

Your profile

• Excellent knowledge of English and German or French
• You are comfortable and capable of communicating on various digital platforms (Social Media, game chat, etc.) and audiences (1on1, small and big groups).
• You are able to empathize with our players’ viewpoints
• You are forward-thinking and choose your statements and actions accordingly.
• You are open, friendly and a genuine team player
• You are self-organized and self-motivated

NICE TO HAVE

• Knowledge of additional languages
• Previous community management experience preferably in gaming
• You are a gamer yourself and you are passionate about our games or strategy games in general

What we offer

• Flexible working hours
• A work laptop will be provided
• A healthy work-life balance with the option to work from home (even after COVID)
• The chance to get insights into the game development industry