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Video Games UX Researcher

We’re seeking experienced games user researcher to join our studios in the UK and Canada.

All our researchers are generalists. Their full-time job is the execution of varied user research studies that improve commercial video games. With increasing experience comes responsibilities for mentorship of peers, project ownership, research strategy consulting with clients, methodology design, and personal specialization.

Core Responsibilities

As an experienced Games User Researcher you’ll work with a wide-range of studios to design and execute research. From one-off studies to development-spanning campaigns of research, you’ll deliver world-leading games user research as part of our team.

The day-to-day involves:

• Designing, scoping, managing and executing qualitative user research in collaboration with our wide array of partner studios
• Working alongside our Operations and Client Relations teams as a consultant. You’ll advise our partner studios on research approaches that will deliver them actionable and affordable insights
• Capitalizing on every research project to share your knowledge with your peers, and try new things
• Applying your prior experience and unique research interests to diversify the insight we offer to our partner studios
• Capturing your knowledge in training materials, articles, talks, and mentoring your colleagues
• Applying yourself to the continuous improvement of yourself through training, writing, and evaluating video game UX
• Using your initiative to improve our processes for the benefit of colleagues and clients
• You’ll have two managers: a regional People Manager and a global Head of Research Craft, ensuring your professional and technical growth respectively
• And depending on your research experience and personal goals, you should also be:
• Owning the development of new approaches and offerings
• Owning key client relations to be the trusted point-of-contact for advice and consultancy
• Speaking, writing and educating the world on the importance of games user research
• Compiling long-form research strategies to answer our partner studio’s strategic needs
• Writing and conducting training sessions, both internal-facing and client-facing

Requirements

• One or more years experience in user research
• Excellent written and verbal communication skills
  
• A passionate interest video games and applying research techniques to gaming is essential
• Previous commercial experience of usability testing is desirable
• Good negotiation and influencing skills and be able to work well with cross-functional teams – e.g. game designers, producers, engineers and artists
• An understanding of the game development process & the role & limitations of usability testing at each development stage is an advantage but not essential

Benefits

• Competitive salaries, in line with regional games user research roles
• Generous annual leave allowance
• Life insurance
• Pension plan
• Income protection plan
• Employee Assistance Programme (EAP)
• Optional subsidised private medical cover
• State-of-the-art research labs in Brighton and Montreal
• Relocation support for yourself and family
• Region-specific perks and benefits
• Friendly, inclusive teams with a range of interests and activities to join
• In addition to base salary we include a modest personal/company performance-based annual bonus, and a host of perks specific to each region.