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VIP Account Manager
2 years ago
Description
Playtika is a Game-Entertainment Company that provides audiences around the world with a wide variety of games based on quality, original content that is constantly changing and tailored to each player specifically.
We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms.
We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players and 19 offices around the world.
As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.
At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life.
We continue our growth and we are now looking for a VIP Account Manager to join our team. As VIP Account Manager you will be responsible for building and managing strong long term relationships with our players.
Responsibilities
- Manages the VIP Players as a group, as well as one-on-one communication
- VIP Player Management Strategy: Understanding company objectives: Analyzes the players’ reports and makes sure the targets and KPIs are being met; uses reports to check trends, both for proactive and reactive action plans
- Builds a comprehensive database for VIP Player information (playing habits, personal desires, background, and demographic info) and uses this information to create highly personalized client interactions
- Builds and implements Player Account Management strategy: planning, delivery and optimization of the high value customer strategy
- Proactively tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
- Proactively shares knowledge and best practice with the other Account Managers
- Proactively researches what other games are doing and how we can improve the program
- Stays up-to-date with all the changes in the game as well as all monetization campaigns
- Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have
- Develops and implements a VIP reactivation strategy, reducing the risk of churn
- Constantly gathers feedback from their VIP population and share it with the other departments, as well as uses it to improve internal processes & protocols as needed
- Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have.
Interdepartmental:
- Understands the activity of other departments including Operations, Player Support, Payments, Monetization, Art, Copy and Marketing for a business vision that will help provide the best possible customer experience
Social:
- Comes up with ideas for campaigns/posts for players and assists with the implementation and analysis of results
- Takes part in online events when required
- Participates in live calls / videos / photo shootings with the purpose of keeping their players engaged
Proactive:
- Challenges the role by always coming up with ideas of improvement - tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
- Proactively shares knowledge and best practice with the other Account Managers
- Stays up-to-date with all the changes in the game as well as all monetization campaigns
Requirements
- Self-motivated go-getter who is driven to achieve results creatively
- Excellent communication, organization and planning skills
- Work independently, take appropriate responsibility for actions, and make sensible decisions
- Result-driven, focused and quick to take initiative
- Team player and a problem solver
- Adaptable and able to handle multiple tasks and priorities
- Analytical person, good with numbers and reports
Benefits:
- Daily Breakfast
- Fresh Fruits daily, Yogurts, Snacks & Soda Drinks, Coffee etc.
- Meal Tickets
- Vacation Tickets
- Private Pension
- Transport Subscription
- Private Medical Subscription
- Private Dental Subscription
- Wellbeing Benefit (Benefit is our partner)
- Personal Development Benefit (Benefit is our partner)
- Quarterly & Performance Bonus
- Birthday Gift
- 1 Day Off for birthday
- Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas)
- Comfortable office easy to reach from any spot of the city: Timpuri Noi
- Games: pool table, ping-pong, fussball, air hockey etc.
- Exciting company events
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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