VIP Account Manager
13 days ago
Playtika is a Game-Entertainment Company that provides audiences around the world with a wide variety of games based on quality, original content that is constantly changing and tailored to each player specifically.
We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms.
We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players and 19 offices around the world.
As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.
At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life.
We continue our growth and we are now looking for a VIP Account Manager to join our team. As VIP Account Manager you will be responsible for building and managing strong long term relationships with our players.
- Manage a portfolio of Potential VIP Players and helps them grow to VIP Status
- Player account management strategy: planning, delivery and optimization of the high value customer strategy
- Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues the players may have
- Build strong customer knowledge in order to tailor promotions to VIPs and for any customer service needs
- Working closely with other departments including Operations, Player Support, Payments and Marketing to provide the best possible customer experience
- Coordinating and articulating project concepts to the creative teams
- VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals
- Crafting syndication schedules, tone and messaging guidelines that give a personal experience to the players
- Research: basic spot research is needed to engage the VIP Players and to investigate any trending activities within the group
- English proficiency both written and spoken
- Excellent communication, organization and planning skills
- Result-driven, focused and quick to take initiative
- Structured, organized and able to prioritize
- Excellent sales and customer-oriented experience
- Good analytical skills
- Advanced Microsoft Office skills
- Daily Breakfast
- Fresh Fruits daily, Yogurts, Snacks & Soda Drinks, Coffee etc.
- Meal Tickets
- Vacation Tickets
- Private Pension
- Transport Subscription
- Private Medical Subscription
- Private Dental Subscription
- Wellbeing Benefit (Benefit is our partner)
- Personal Development Benefit (Benefit is our partner)
- Quarterly & Performance Bonus
- Birthday Gift
- 1 Day Off for birthday
- Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas)
- Comfortable office easy to reach from any spot of the city: Timpuri Noi
- Games: pool table, ping-pong, fussball, air hockey etc.
- Exciting company events
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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