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User Research Team Lead

Job Description

Your main mission:

The User Research Team Lead is responsible for guiding the research and data collection process, the quality of lab deliverables, fostering collaboration with various partners inside and outside the lab, as well as contributing to and implementation of the department’s managerial vision.

The ideal candidate is a subject matter expert, who is fluent in a variety of research methodologies, is passionate about video games, and is motivated by the successes of members of the User Research team that report to them.

Responsabilities:

Management:

• Create, prioritize, assign and ensure daily follow-ups of tasks and the advancement of the team’s work based on deliverables;
• Be responsible for the overall quality of the team’s deliverables;
• Create, improve, and optimise user research and team processes;
• Oversee the organization and processes of the lab, including testing schedule, test costs, occupancy of team members, test and project assignments, training documentation and processes, etc.
• Optimise human and material resource allocation based on study requests;
• Anticipate technical hardware, technological and human resource needs;
• Collaborate with other team leads and User Research project managers for resource management, support, etc.
• Be responsible for the recruitment, integration, training, and coaching of new team members;
• Actively promotes and fosters multidisciplinary collaboration within the lab through work processes, trainings and any other relevant means;
• Complete performance evaluation and follow-ups;
• Be a main actor in the fulfilment of the Lab’s vision;
• Assume any other related duties.

User Research:

• Ensure the usage of appropriate processes and methodologies leading to quality deliverables;
• Take part in the development and improvement of the UR methodologies and processes;
• Develop team skills on User Research specific methods and techniques;
• Foster collaboration and open communication with other User Research teams and partners within Toronto and Ubisoft worldwide.

Qualifications

What you’ll bring as experience:

• Minimum of 2 years’ experience in a team management position;
• Minimum of 3 years’ experience in User Research, User Experience, Ergonomics or any other relevant field;
• Excellent knowledge of qualitative and quantitative research methods and tools;
• Excellent knowledge of test moderation techniques;
• Good knowledge of the Office suite;
• Good knowledge of other user research and tracking tools (ex: SPSS)
• Good knowledge of the videogame industry;
• Experience in the video game industry is an asset.
• Knowledge of statistical methods is an asset;
• Knowledge of ergonomic concepts is an asset.

Nice to have

• Bachelor’s degree in ergonomics, HCI, experimental or social psychology or any other relevant training or experience;
• Master’s degree in ergonomics, HCI, experimental or cognitive/social psychology or any other relevant training is an asset;
• Experience in conducting moderated user tests is an asset;
• Experience in knowledge sharing (training, coaching, etc.) is an asset;

What You'll Bring As a Colleague:

• Proven leadership and management skills;
• Excellent communication and interpersonal skills;
• Ability to build and manage performant teams;
• Ability to work in a constantly evolving environment;
• Stress and change management skills;
• Time and priority management skills;
• Result oriented;
• Resourcefulness in problem solving and conflict resolution;
• Ability to delegate tasks;
• Agile mindset;
• Proactive, passionate, tactful;

Additional Information

Benefits that you can enjoy:

• We want you to expand your knowledge, so we have a variety of trainings you can attend;
• We have a library at your disposal, where you can find specialized books on various skills, such as Programming, Level Design or Management;
• If you want to relax after work, you have video games and consoles which can be borrowed at any time;
• You can also borrow a Ubi bike during lunch time or in the weekends;
• If you’re into sports we’ve got a great gym right into our studio;
• Since we value health you’ll have access to private medical system after the first 3 months.
  

Why choose Ubisoft Romania?

Through its business units, Ubisoft is committed to enriching people’s lives with original and memorable experiences and it’s defined by three main pillars:

• Production : creates amazing games that have a strong impact on tens of millions of players around the world;
• IT : delivers reliable services and engineers products for Ubisoft’s community of players, game development teams and employees;
• Quality Control : guarantees a smooth and non-interrupted experience by maximizing the quality of the games;

You will have the chance to work with the latest technologies and collaborate with our talented teams from around the world.

We aspire to offer our employees an environment and culture where everyone can thrive. We offer a variety of perks that support physical, emotional and intellectual well-being such as health and benefit packages, opportunities for career development and learning, gym, free access to bikes and a library at your disposal.

Challenge accepted? Join us and create the unknown.

Find out more about Ubisoft Romania: https://www.ubisoft.com/en-US/studio/bucharest.aspx

Facebook: https://www.facebook.com/UbisoftRomania/

Instagram: https://www.instagram.com/ubisoftro/

Company Description

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since 1992, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games