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User Research Manager

Description

We are in search of an experienced User Research Manager to build a user research team and implement a research strategy for the company. Your proficiency in data analysis, user research techniques, and the knowledge of the gaming industry will be instrumental in guiding our strategies and shaping our decision-making processes.

This role will be located onsite in our Austin, TX studio.

Key Responsibilities

Research Strategy:

• Develop and implement a comprehensive research strategy to inform the design, development, and marketing of our mobile games.
• Collaborate with multiple product teams to understand research needs and objectives. Manage relationship with key products stakeholders, creating a research roadmap to run along-side product development.
• Collaborate with stakeholders outside product teams (VIP, Marketing, Customer Service), make sure they receive necessary qualitative data support.
• User Research
• Plan and conduct consumer insights and user research activities including usability testing, focus groups and surveys using such tools as Playtestcloud, Alchemer, Qualtrics, Survey Monkey etc.
• Analyze and interpret data to uncover player insights and provide recommendations for game improvements.
• Create and maintain detailed player profiles and personas to better understand our player base and their preferences.
• Establish systems for collecting and managing player feedback after game updates.
• Use a variety of quantitative and qualitative research methodologies to answer the questions proposed by stakeholders.

User Research:

• Plan and conduct consumer insights and user research activities including usability testing, focus groups and surveys using such tools as Playtestcloud, Alchemer, Qualtrics, Survey Monkey etc.
• Analyze and interpret data to uncover player insights and provide recommendations for game improvements.
• Create and maintain detailed player profiles and personas to better understand our player base and their preferences.
• Establish systems for collecting and managing player feedback after game updates.
• Use a variety of quantitative and qualitative research methodologies to answer the questions proposed by stakeholders.

Requirements

● Bachelor’s degree in a related field (e.g. Sociology, Human-computer interaction, Psychology etc.) and 5+ years of relevant job experience working in areas of consumer research;

● Experience in the interactive entertainment industry (e.g. video/mobile gaming, video/entertainment platforms), streaming industry (e.g. video, music);

● Experience in team management and project coordination;

● Strong organizational skills and the ability to work autonomously;

● Comfortable speaking and leading discussion with a variety of business stakeholders;

● Excellent knowledge of quantitative and qualitative research methods;

● Excellent survey writing skills;

● Experience with Alchemer, Qualtrics or other similar tools;

● Experience in data manipulation and statistical software (e.g. SPSS, R/Python or any other);

● Experience with data visualization tools such as Tableau;

● Experience with self-moderated user research tools such as usertesting.com and playtestcloud.com;

● Experience leading in-person focus groups and setting up the plans for such research activities.

We are SciPlay! We make games!

At SciPlay, we are programmed to think untraditionally, and we believe in doing what you love and doing it well. We take pride in our ability to stay ahead of the game! We are the brainiacs behind-the-scenes; innovating, dreaming, and navigating the social gaming world. Together, if we stay passionate and ambitious with our goals, no one can stop us from becoming the #1 social and casual gaming company.

A few of our highlighted perks and benefits:

· Competitive salaries

· Annual bonuses, matching 401k

· Hybrid work model (3 days in office)

· Fun environment: Open Office Concept with Ergonomic Seating and Standing Desks. Game Room featuring current generation consoles, numerous game titles, and various table games.

· Food! Fully Stocked Kitchen with Beverages and Snacks, as well as company-paid lunches 2x/week

· Summer Hours

· Paid Family Leave

· Paid Volunteer Time

· Annual 2-night company retreat

Read More About Our Values Here:

https://www.sciplay.com/life-at-sciplay

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At SciPlay we are dedicated to building a diverse, inclusive, and authentic workplace. Both professionally and personally, we believe our differences are key to unlocking our superpowers. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles we have! #beYOU

SciPlay is a wholly-owned subsidiary of Light & Wonder, Inc. At Light & Wonder, it’s all about the games! Learn more atwww.lnw.com.

SciPlay Corporation and its affiliates (collectively, SciPlay) are committed to creating a workforce of credibility and dependability. As a prerequisite to employment with SciPlay (to the extent permitted by law), you shall be asked to consent to SciPlay conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SciPlay is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

#LI-RR1 #LI-onsite