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User Research Lab Team Lead

Job Description

At Ubisoft Quebec's User Research Lab, we help create the best game experiences by putting gamers at the center of the design process.

Combining cutting-edge qualitative and quantitative research with a wide variety of methodologies and data sources, our in-depth knowledge of player behavior allows our production teams - with whom we work hand-in-hand - to make the right decisions.

This position is responsible for the team members and projects assigned to the team. He/she must ensure optimal management of his/her resources in order to ensure deliverables. He/she is responsible for supporting the various stakeholders in the management and execution of studies on player behavior in order to ensure a high level of quality in the processes and deliverables of games.

What you’ll do

Operations Management :

• Monitor and manage the progress of projects on a daily basis;
• Ensure follow-up with clients;
• Assign projects to team members;
• Collaborate with other team leaders: resource sharing, support, etc.

Human Resources Management :

• Participate in the recruitment, training and coaching of team members;
• Conduct performance evaluations and ensure follow-up;
• Perform all other related tasks.

User Research :

• Ensure collaboration between moderators, game analysts, data analysts and project managers during studies and projects;
• Ensure the use of appropriate processes and methodologies leading to quality deliverables;
• Participate in the development and improvement of methodologies and processes related to user research;
• Lead complete usability studies;
• Ensure the quality of the deliverables of his team;
• Participate in the development of the User Research Laboratory.

Qualifications

What you bring

• Bachelor's degree in a field related to user experience (e.g. Game Design, Psychology, Human and Social Sciences, Management Sciences);
• You have at least 5 years of experience in User Research, UX or User Testing (experience in the video game industry is a plus);
• You have a first significant experience in team management with a real managerial fibre;
• You attach particular importance to the rigor of the tests you supervise, and to Quality issues in general;
• You are comfortable speaking and know how to lead constructive discussions in a high-pressure environment;
• You are autonomous, organized, and practical;
• You are able to adapt quickly to changes and are a force of proposal;
• You have a good knowledge of video games (consoles, PC, mobile);
• Good knowledge of qualitative and quantitative research methods and tools;
• Bilingual (French/English).

Additional Information

What to send us

• Your CV highlighting your education, experience, skills and a portfolio of your achievements.

Have access to benefits that make a real difference in your day-to-day life :

• A hybrid and flexible work mode, 6 weeks of vacation in your first year, an enriched parental leave, a Ubi gym directly in our offices, a complete group insurance program, access to complete Dialogue telemedicine services, an RRSP with a contribution from Ubisoft, an advantageous bonus program, concrete measures to ensure the right to disconnect, the option of working part-time and much more. Click here for all the details.
• Joining a team of 21,000 Ubisoft employees working across more than 40 locations around the world, are boundby a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come;
• Working for an equal opportunity employer who believes that diversity of backgrounds and perspectives is essential to creating worlds where gamers and their teams can thrive and express themselves. It's about taking on exciting challenges, being at the forefront of cutting-edge technology and being part of the future of entertainment.

Company Description

With a team of more than 500 creative, passionate and innovative talents, Ubisoft Quebec continues to grow and expand. Founded in 2005, the Quebec City studio has carved out a place for itself among the leaders in the video game industry. Involved in several of Ubisoft's flagship franchises, it has acquired solid expertise, positioning it in the development of major AAA games. Involved in the Assassin's Creed franchise since 2010, the Quebec City team has assumed leadership of Assassin's Creed Odyssey, Immortals Fenyx Rising as well as the new crossover stories of Assassin's Creed Odyssey and Valhalla.