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Associate User Experience Researcher
2 years ago
POSITION SUMMARY
This position is responsible for collaborating with Production and both internal and external development teams to manage user research testing and reporting for Bandai Namco's PC and console games. The role entails setting up and driving processes internally, as well as with external agencies to understand the needs of a game’s target audience and steer development towards fulfilling those needs. He or she will work closest with Production and will be expected to maintain open and professional communication with all essential parties (QA, Marketing, Localization, Release Management, etc.)
Flexible, Remote and Work From Home options are available for this position until approximately April 2022. Afterwards we expect all employee's to join us at our new offices in Irvine, California where a hybrid work schedule will be observed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and coordinate with relevant departments and developers on the execution of various user research tests, including but not limited to concept tests, online surveys, A/B testing, focus groups, and onsite play tests.
- Collaborate with external entities to execute user testing, while also evaluating and vetting partners.
- Evaluate the target market and potential of games currently in development and write-up analysis and summary reports submitted to relevant internal teams.
- Identify deviations from defined quality standards and propose action plans in collaboration with the Producer.
- Follow market trends and identify the key success factors of popular games to develop our business, in addition to helping create and maintain latest best practice documentation based on game industry trends, user research, and 1 st party recommendations.
- Work together with product owners, Business Development, Sales/Marketing and Business Analytics to provide feedback for upcoming titles as well as new business opportunities.
- Travel to external developer or agency’s office to assist in the execution of any onsite focus groups and/or play tests.
- Coordinate with various departments for finance and legal requirements.
- Assist with milestone reviews and post-mortem assessments.
QUALIFICATIONS/REQUIREMENTS
- 2-3 years of experience in the game industry, with knowledge of game design and/or project management.
- Experience and knowledge of various research methodology to implement and update processes to improve analysis.
- Experience and knowledge of the different stages of production and development of video games.
- Must have excellent interpersonal skills in handling difficult situations, with the ability to negotiate and recommend solutions.
- Ability to perform under flexible work schedules to deal with worldwide timeframes.
- Excellent written and verbal communication skills, and able to communicate difficult data analysis in a clear and concise manner to other parties.
- Keep current with new and emerging game software technologies.
- Passion for video games.
EDUCATION/EXPERIENCE
- Bachelor’s degree or equivalent work experience.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.
About BANDAI NAMCO Entertainment America Inc.
BANDAI NAMCO Entertainment America Inc., part of BANDAI NAMCO Holdings Inc., is a leading global publisher and developer of interactive content — including all major video game consoles, iOS, mobile and online. The company is known for creating and publishing many of the industry’s top video game franchises, including PAC-MAN®, Tekken®, SOULCALIBUR®, NARUTO™, NARUTO SHIPPUDEN™, Dragon Ball®, GALAGA®, RIDGE RACER® and ACE COMBAT®. More information about the company and its products can be found at www.bandainamcoent.com.
Pursuant to the California Consumer Privacy Act of 2018, BANDAI NAMCO Entertainment America Inc. is providing the following notice regarding the Personal Information we collect and use in the context of this job application: https://www.bandainamcoent.com/legal/bnea-privacy-ccpanotice
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