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UX Researcher (All Genders)

We are looking for a UX Researcher to join our UX Research Team in the Design department at Xsolla.

Most of the company's services revolve around gamer’s experience in payments and our mission is to create no border opportunities for every gamer in the world. Moreover, our services are provided to gain partners/users happiness. So they are b2b2c products.

You will be a part of the multidisciplinary design team; a fun loving and engaging group of highly motivated people specializing in User Research, Design Processes and Product Development.

You will work in a cross-disciplinary team of designers, engineers and product managers; researching, ideating and building new experiences and propositions, and adapting existing ones, for our current and prospective partners and gamers across the world.

We are looking for someone whose passion is to study user data, different regions, works with user insights and technological trends, and who brings structure and framework thinking to seemingly complex problem spaces. Above all, someone who is open to new opportunities and challenges.

Collect and aggregate user feedback.

Help teams to interpret this feedback and create research strategies.

Build user-centered practices in new teams to ensure that teams take a user-centered, evidence-based approach to service design and delivery.

Plan and deliver user research to support your allocated project(s).

Apply a range of user research methods in practice and support and advise colleagues on choice of methods.

Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service.

Organize participants recruitment process with benefits system for participation.

Present findings that inform wider decisions to key internal and external stakeholders.

Do not stop and lead user research planning – define research objectives, methodology, sampling approach and give authoritative recommendations, ensuring that the needs of all users are considered in design and delivery.

REQUIREMENTS

• 2 to 4 years in a UX Researcher role. Experienced mostly in quantitative research: from organizing to conducting test and prepare reports.
• Experience in working as a user researcher in a multi-disciplinary team environment.
• Experience of delivery of user research in product team and catalyzed change in product development process.
• Strong communication and leadership skills.
• Experience in Product Management roles and recruitment agency would be an advantage.

Convenient work tools.

Latest Mac workplaces + additional hardware to make you more effective at work.

Free trainings and participation in specialized conferences.

Rich knowledge exchange within the company

Health insurance (Medical, dental and optical) - Employee and dependents .

Flexible hours: organize your day according to your needs and sprint & teamwork demands.

Comfortable and new office environment.

Wellness perks.

Annual and performance bonus.

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms.

As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla GmbH takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the EU General Data Protection Regulation (GDPR) Act 2018), Xsolla GmbH is mindful and committed to the protection of your personal information and your privacy. For more information related to the EU GDPR 2018, please reach out to careers@xsolla.com.