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Trust and Safety Analyst

Summary

What you'll do

• Review suspicious, refunded, and disputed transactions from multiple platforms and take appropriate actions based on classification, to ensure potential financial risk is mitigated while minimizing any negative customer experiences.
• Provide support to internal departments with resolving customer questions and issues related to payments, fraud, or other related activity in a timely and professional manner.
• Use analytics tools provided to take appropriate engagement or account actions against threat actors in coordination with other internal parties.
• Liaise with parties internal to our organization to detect and submit Trademark and Intellectual Property infringement and coordinate efforts of remedy and takedown with third-party providers. Prioritize your efforts and coordinate success reporting.
• Within the platform, perform all routine functions, including maintaining daily monitoring of identified threats and their status and raising the visibility of problem areas.
• Monitor key platforms and channels for critical brand infringements in the market or any other suspicious activity and act appropriately.
• Provide clear and high-calibre insights in reporting, tailored to respective stakeholders in the business.

What we're looking for

• An analytical mind and interest in fraud
• Ability to identify irregularities and trends from data to appropriately prioritize workflow.
• Maintain multiple projects simultaneously and prioritize sub-dependent tasks accordingly.
• Work with data and its visualization to inform your decision-making.
• Ability to represent your work and its challenges through routine reporting and presentations and comfortable presenting your work to audiences.
• Contextually understand and integrate into your work threat actors’ motivation, capability, opportunity, and impact.
• Great coordination and planning skills.
• Self-motivated and results-driven.