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Technical Writer
1 year ago
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Technical Writer
Austin, TX or San Diego, CA
PlayStation is seeking a Technical Writer to join our team and help take our technical documentation services to new heights. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand. We expect you to deliver concise and effective documentation that addresses the requirements of end users.
As an ideal candidate, you have proven experience in authoring and maintaining technical documents, process documentation, and end-user guides, while working closely with engineering teams and subject matter experts within an Agile environment. You will work in a fast paced environment and support the services used to build the PlayStation experience.
Major job duties and responsibilities:
- Author user guides and quick start guides for Runbooks, and Process Documents..
- Publish documentation to a web-based platform.
- Ensure documentation follows department style guides and content models.
- Develop or manage the development of all technical content and their review cycles, working independently to research subject matter and understand the needs of the end users.
- Work closely with designated contacts for project scope, reviews, approvals, and delivery, including Product, Development, Program Management, and others.
- Effectively communicate project status to Lead Writer and/or cross-functional team and proactively call out project challenges to management for resolution.
- Monitor assigned documentation projects to ensure they are on schedule, meet business and audience needs, and are delivered within the forecasted budget.
Required qualifications:
- Expert proficiency with both written and verbal communication, for both business and technical audiences.
- Expert experience using advanced authoring software, and source control systems.
- Ability to work independently and manage deadlines.
- Highly driven, enthusiastic, eager, collaborative, and inventive.
- Professional analytical, researching, and problem solving skills. Ability to collaborate with multicultural teams across the globe.
- Proven experience working in an Agile Environment.
- High level of creativity, dependability, and flexibility in a fast-paced environment to multi-task, meet deadlines, and adapt to meet project needs.
Preferred qualifications:
- BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience
- 5+ years of experience writing software documentation for a technical audience
- Experience using Jira and Confluence
- Experience handing off content for translation
- Experience with Adobe Creative Suite, Acrobat Pro, Microsoft Office, GiT/GiTHub
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Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.