Technical Support Specialist - Part time
14 days ago
We are looking for a valiant Technical Support Specialist to join the Overwolf support team and provide exceptional technical assistance to a global community of passionate gamers and developers.
As our Tech Support Champion, you'll tackle technical challenges, collaborate with our R&D team, and ensure seamless user support across various platforms.
So if you're a tech-savvy gaming enthusiast with a knack for problem-solving and a desire to help shape the future of gaming technology, come join us.
In this role, you will:
- Provide comprehensive support to our users across all channels, including Helpdesk, Twitter, Discord, and Reddit.
- Conduct advanced log analysis and collaborate closely with the R&D team to resolve technical issues.
- Facilitate remote debug sessions with users, ensuring effective problem resolution.
- Consistently go the extra mile to engage and assist users, enhancing their overall experience.
- Serve as the company's gatekeeper, maintaining the integrity and quality of user interactions.
- A strong passion for video games, on both PC and console platforms.
- 1-2 years of relevant experience in technical support or customer service roles.
- Availability for a part-time position (approximately 60%).
- Familiarity with support helpdesk or CRM systems, such as Zendesk or Freshdesk.
- Experience with community support on platforms like Discord and Reddit, including server moderation.
- Native English speaker with excellent verbal and written communication skills.
- Strong technological orientation and adeptness in handling tech-related queries.
- Customer-oriented approach with a high level of service awareness.
- Ability to work efficiently under pressure and manage multiple assignments simultaneously.
- Self-motivated, independent, and responsible, with a readiness to take initiative.
- Experience in troubleshooting for Windows and Mac OS platforms.
- Excellent dragon-riding skills.
Overwolf is the world’s leading platform for in-game creators and gamers who build or consume user-generated content around their favorite games. We’re talking about some of the biggest AAA titles out there – games like Minecraft, League of Legends, World of Warcraft, PUBG, and Fortnite – to name a few.
The way people create and play games worldwide is changing, and Overwolf is leading the revolution. We empower just about 165K creators to make the best games even better - giving them everything they need to create unique gaming experiences that serve more than 41M gamers every month.
Our mission is to turn in-game creation into a new profession and build the next generation of games. And we’re just getting started.
Are you ready to join the pack and shape the future of gaming?
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