Technical Support Engineer (Tier 3)

Description

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We’re looking for an experienced Technical Support Engineer with a creative mind and extraordinary investigation skills to join our team. The team aims at providing immediate, high-quality analysis and technical solutions to any issues rising directly from our live systems.

Responsibilities

• Lead live and ongoing escalations while owning all the technical and analytical aspects of the issues
• Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools
• Take part and lead processes that will improve production functionality and prevent future problems
• Participate in technical A/B tests
• Define and create alerts, visualizations, and tools to improve our response time to production issues
• Collaborate with the R&D, Business, CRM, and Product teams

Requirements

• 2+ years of experience in Technical Support or Data Analysis roles
• Strong SQL with experience in querying large, complex data sets
• Excellent problem-solving and root cause analysis skills
• Multi-tasker, self-learner, proactive and a team player
• Ability to comply with tight deadlines and self-prioritize
• English - excellent written and verbal communication skills

An Advantage:

• BSc in Computer science, Statistics, Information Sciences, Industrial Engineering or equivalent
• Experience with system log analysis and REST APIs
• Experience in programming (JS, Python, Nodejs)

#LI-Hybrid

Advantages

Benefits