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Technical Support Engineer
1 year ago
Summary
We’re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world’s greatest gaming experience, every day!
Our amazing team deliver outstanding results by pushing the boundaries of innovation, creativity, and technology – and we strive to make sure we enjoy what we do, after all, we do deliver the best playful experiences.What you'll do
As a Technical Support Engineer you will play a critical role in providing technical support to all Aristocrat customers in Asia-Pacific, primarily focused on the Philippines region.
Some key responsibilities include:
- Installation for Electronic Gaming Machines in customer venues
- Install link and system products, including Hyperlink, Mystery, Vertex, ONE LINK and Oasis 360
- Assist with Aristocrat system installations and update peripheral firmware, including bank note acceptors, printers, graphics servers
- Pick-up faulty parts and deliver replacements for parts
- Log technical issues into Salesforce
- Provide onsite and remote support for Philippines region
- Visit customer premises to troubleshoot issues
- Maintain relationships with customers
What we're looking for
- Electro-mechanical service experience (Electrical engineering preferred but not mandatory)
- Experience in electrical gaming machine servicing and repairs
- Background or qualifications in computer support and/or computer network systems
- Experience with Philippines Gaming Authority (e.g. PAGCOR) is a plus
- Must be physically capable of handling heavy equipment
- Proven problem-solving ability and ability to adapt quickly to changing demands
- Hold a driver’s license
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