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Support Project Coordinator #1024

Contract Length: 18 months

Work Location: 1-5 Days per week in Redmond as needed, eventually full time in Redmond

Work Hours: Fulltime

Responsibilities:

• Manage Support Confluence and SharePoint sites, with a focus on accuracy in content and consistency in branding/look feel
• Own and maintain team process documentation and infrastructure, including OneNote, SharePoint and other internal tools
• Organize and drive tasks assigned by team members
• Partner with other teams for various support projects and activities
• Collaborate closely with support leads to draft and prepare communications and reports
• Provide assistance to Service Delivery team, supporting agent audits and process adherence and assisting with documentation

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians .

Workspace Requirements:

• Private workspace where no other household occupants or visitors may hear meetings or conversations – no shared workspace.
• Screen/workstation that is not visible to others in the household nor visible to others outside the home.

Network Requirements:

During WFH or if remote, the following is required for this type of position:

• Internet speed of at least 500 Mbps or 1 Gbps, wired connection preferred, to ensure work is not impacted by connectivity/latency issues.
• Internet data is at a high or unlimited cap to not affect regular downloads of updated builds.
• Make sure to run and repeat speed tests throughout the day, as it can fluctuate during peak hours.
  • Candidates must provide a screenshot of their speed test result.
• If candidate does not currently meet the network requirement:
  • Candidate is committing to meeting the network requirement by their start date if an offer is received and mutually accepted.

Requirements

• Proven success as a project manager or coordinator
• Strong skills with Office 365: PowerPoint, Outlook, Word, Excel, Teams
• History of executing on tasks while managing and building relationships
• Ability to commit to accuracy and integrity on tasks small and large
• Data/reporting experience
• Strong written and verbal communication skills, experience writing work communications and/or content (samples required)

A passion for gaming, Xbox, and willingness to take part in required play and testing

Pluses:

• Experience with SharePoint, Confluence, and Zendesk
• Background in gaming or previous studio experience
• Bachelor’s degree, Associates degree or PMP

Benefits

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits