Technical Support Agent - Gaming #989

Keyword Studios
Redmond Washington United States
9 days ago
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Contract Length: 18 months

Work Location: WFH

Work Hours: Fulltime

As a Technical Support Agent, you will collaborate directly with customers, agents, engineers, developers, and internal teams to troubleshoot issues, document details, and follow process to drive to resolution.

As part of a specialized internal Technical Support Core team, you are the liaison between engineering, the customer, and internal teams to surface the actual issue (from customer description), identify information that is pertinent to the issue, and document it for our developers.

Responsibilities:


Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians .

Workspace Requirements:

Network Requirements:

During WFH or if remote, the following is required for this type of position:

Requirements

Pluses:

Benefits

At KeyWords we provide all our contingent workforce with:

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