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Technical Program Manager III

Production Infrastructure and Engineering’s charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, core services, and studio services. We strive to enable developers to experiment and build new games quickly with infrastructure services on-demand and workflows that enable rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

The Technical Program Manager is responsible for the successful delivery of technical projects supporting our physical, virtual, and cloud infrastructure for our partners and game titles, as well as projects related to workflow automation. This role focuses on project ownership throughout the cycle, including project tracking, communication with stakeholders, weekly status summaries, and proactively addressing risks and issues.

KEY RESPONSIBILITIES:

• Program/Portfolio Management: Manage project deliverables to support a portfolio of work for efficiency, prioritization, sprint management, and established scrum cadence with teams.
• Project Delivery: Manages the project lifecycle in accordance with the PMO methodology, paying careful attention to project scope and objectives (change management), detailed project timelines, resource plans, and budget consumption. Monitors internal and external dependencies between related projects.
• Issue & Risk Management: leads the identification and resolution of risks and issues, including escalation management when required.
• Project Reporting/Communications: Reports the status and progress of projects to the PMO, project stakeholders, and higher level status reporting for senior/executive staff.
• Quality Management: Ensures Quality standards and procedures are defined/identified and adhered to for all projects. Conducts defined project phase reviews throughout the lifecycle of projects.
• Task Ownership: Directly responsible for tasks assigned to the project manager on the projects, including creating tickets in different tools and writing documentation;
• Cross-team Execution: Ensures project teams are effective (working model, trained, etc.). Demonstrate the ability to effectively manage project resources as “one team” to deliver initiatives. Facilitates collaboration among teams.

EXPERIENCE / EDUCATION:

• BS in Computer Science or comparable technical degree, or commensurate experience. Minimum 7 years of technical project management experience.
• Experience with Infrastructure and Cloud deployments, migrations, and upgrades across data center related technologies (Network, Security, Systems Administration, Database Administration, Storage).
• Experience managing projects with geographically distributed and culturally diverse work groups.
• Experience with documentation and work tracking tools like: JIRA, Monday.com, Service Now, Confluence, GitLab, and Sharepoint.
• Proficient with G-Suite tools. Excel advanced reporting capabilities for building, tracking and analyzing data.
• Experience working with multiple teams and partners across organizations.
• Delivery track record across multiple large-scale cross group programs.

SKILLS

• Bring clarity to project scope and ensure shared understanding across business teams and project stakeholders.
• Create enthusiasm and an environment where everyone can do great work.
• Passionate about achieving goals and obtaining results.
• Aim to bring imagination, original ideas, and excitement to everything you do.
• Pioneer and act with the curiosity and courage that it takes to experiment and try new things.
• Listen and be open to new ways of thinking.
• Teamwork and being committed to each other
• Speak up when needed and be a collaborator. Ask questions.
• Excellent organizational, analytical, and communication skills: detail oriented.
• Ability to translate business issues into system solutions, with a demonstrated proficiency in evolving and managing systems development.
• Ability to manage risks and conflicts through timely reporting with detailing of a mitigation plan to ensure that the project stays on track, or is brought back on track in the event of delays or blockers.
• Define various key metrics related to process, project, and partner that need to be tracked to communicate to stakeholders.
• Ability to listen to engineering updates and translate them into business status updates.
• Understanding of and a passion for the digital gaming space would be considered a huge plus.
• High degree of emotional intelligence and tailors interaction and communication styles to be effective.
• Ability to engage business partners professionally and establish strong relationships based on passion, exceptional communication skills, work ethic, action follow-up, and the delivery of technical requirements.