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Technical Operations Specialist

Description

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. As we expand, we're looking for a motivated and talented Technical Operations Specialist to join our rapidly growing company.

As a Technical Operations Specialist, you will work closely with our Product and Monetization teams to ensure the smooth running of all the promotions, marketing events, and live A/B tests.

Responsibilities

• Managing the operation of monetisation & product activities inside the game through the game’s backend system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc.
• Ensuring the smooth operation of all the promotions, events and live tests
• Setting up new content releases and deploying new features to the production environment
• Enabling/disabling game features and events through the game’s backend system
• Working with the Monetisation, CRM and Product teams
• Working with the QA team to ensure that all features and content delivered work as expected and don't negatively impact the end-user experience
• Creating documentation on operating various game features for other departments
• Troubleshooting configurations which are not working on either test or production environment

Requirements

• Degree in Computer Science or similar;
• High management skills to enable prioritisation of workload on the fly;
• High english proficiency both spoken and written;
• Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
• Strong problem solving/troubleshooting skills;
• Highly developed communication skills that allow the whole team to operate in sync;
• Proactive and creative with the drive to improve and continuously learn.

Preferred

• Previous experience as Technical Operations Specialist / Configuration Specialist / Technical Support or similar;
• Good understanding of the mobile games market and its' most prominent and recent trends.

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Benefits

• A global data-driven company, with a unique product and strong R&D center;
• Exceptional, innovative and dynamic work environment;
• Full transparency and open employee communication;
• Tremendous growth & career advancement opportunities;
• Influence and build personalized product experiences for millions of users.

We offer:

• Generous compensation; paid vacation and sick leaves;
• Comprehensive medical and life insurance for you and your family members;
• MultiSport Plus card;
• Comfortable office located on 20, Prosta street, Warsaw;
• Free daily breakfasts and lunches in the office and fully stocked kitchen with snacks, fruits, etc;
• Latest tech equipment (macOS);
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Friday Happy Hours and team gatherings;
• Relocation bonus for non-local candidates;
• Car parking paid by the company.

#LI-Hybrid