This job might no longer be available.

Technical Account Manager - M&E

Fondée en 1991, Epic Games est une société de divertissement interactif de premier plan et un fournisseur de technologie de moteur 3D. Epic exploite Fortnite, l'un des plus grands jeux au monde avec plus de 350 millions de comptes et 2,5 milliards de connexions entre amis. Epic développe également Unreal Engine, qui alimente les principaux jeux mondiaux et est également adopté dans les secteurs tels que le cinéma et la télévision, l'architecture, l'automobile, la fabrication et la simulation.­­

Grâce à Unreal Engine, Epic Games Store et Epic Online Services, Epic fournit un écosystème numérique complet permettant aux développeurs et aux créateurs de créer, distribuer et exploiter des jeux et autres contenus. Epic possède plus de 40 bureaux dans le monde avec son siège à Cary, en Caroline du Nord.­­

Tous les postes

Vous ne voyez pas le poste que vous recherchez? Rejoignez notre communauté de talents!

The ideal candidate for the role of Technical Account Manager should be passionate about building relationships and providing excellent support for external and internal customers. In this position, you will serve as a primary contact for key accounts, ensuring that Sales, Support, and Engineering are working effectively together to meet their needs. While you may not have the technical knowledge to personally resolve complex issues reported to Support, you know enough to synthesize key information, appropriately triage, and facilitate technical conversations. Ensuring the health of key accounts and successful adoption of the Unreal Engine are your primary goals.

Responsibilities:

• Maintaining active relationships with key accounts, building rapport and understanding their business needs. Synthesize these needs and communicate to Engineering and other stakeholders
• Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
• Driving onboarding process and ensuring successful support in early adoption phases
• Monitoring issues submitted to Support and assisting with triage or initial response as needed
• Effectively identifying common issues or questions, using these to drive training plans or documentation in partnership with the Learning team
• Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
• Facilitating interactions between customers and Engineering, which may include written responses, in-person visits, or calls
• Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
• Tracking and reporting on key account health metrics, driving any changes needed
• Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
• Collaborating well and grow cross-functional and partner relationships

Qualifications:

• Experience working in fast-paced technology companies
• 2-3 years in account management or customer-facing role
• Familiarity with the Unreal Engine, applied to Media and Entertainment industries
• Experience in real time graphics within the Media and Entertainment industries
• Willingness to travel 25-30%

Epic Games valorise profondément la diversité des équipes et une culture de travail inclusive, et nous sommes fiers d'être un employeur garantissant l'égalité des chances. En savoir plus sur notre politique d'égalité des chances en matière d'emploi (EEO) ici .

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.