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Team Lead (Command Center)

Job Description

The Team Lead will support the Operations Manager in overseeing work quality and deadlines for the Command Center. The incumbent will help follow up on and validate the team’s work and coach team members while overseeing part of the daily operations of the Command Center.

Responsibilities

The main and routine tasks of the Team Lead are to:

• Create, prioritize, assign and regularly follow up on tasks and the advancement of the team’s work with regards to deliverables;
• Represent the team;
• Organize and lead team meetings;
• Anticipate and identify potential roadblocks to the daily operations;
• Ensure quality of service coming from the Command Center;
• Draft regular reports for Operations Manager about the advancement of the team’s work and recommend corrective measures whenever necessary to meet strategic objectives;
• Be a mentor for team members;
• Lead performance assessments in collaboration with the Operations Manager;
• Manage escalations;
• Ensure that new employees integrate within the team;
• Help recruit new team members;
• Manage employee schedule;
• Identify recruitment needs and participate in the recruitment process;
• Carry out all other related tasks.
  

Qualifications

Training

• College diploma in IT. Certification in project management or equivalent (an asset).
• Bachelor’s degree in computer science or computer engineering or equivalent. Certification in project management (an asset).

Relevant Experience

2-4 years’ experience on his/her working unit or other relevant experience;

Skills and Knowledge

• Oral and Written Comprehension of English and French
• Ability to work as part of a team;
• Leadership;
• Multitasking;
• Strong MS Excel skills;
• Time and priority management;
• Ability to assemble productive teams;
• Good interpersonal and communication skills;
• Flexibility in organizing work;
• Resourcefulness in problem-solving;
• Ability to delegate;
• Stress and change management skills;
• Managerial courage;
• Sense of initiative;
• Database knowledge an asset (JIRA, Service Now, etc.);
• Bilingualism;
• Knowledge of the tools used by team members;
• Project management knowledge an asset;
• Knowledge of the other game production working units an asset;
• Knowledge of the MS Office suite an asset.

Additional Information

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises.
When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.

The Global Network Services (GNS) team is composed of Network professionals, Systems Administrators specialized in Microsoft and Linux products respectively, and Network Architects. They apply their expertise to service Ubisoft game development in North America, Europe and Asia maintaining the highest standard of quality.