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Talent Trainer for Video Games QA - St. Jerome

Keywords Studios is looking for a Talent Trainer FQA to join our Talent Development team.

The Talent Trainer is responsible for delivering entry-level QA training.

The selected person will be assigned primarily to the FQA (Functionality Quality Assurance) service line, and the LQA (Localization Quality Assurance) service line for support.

• Deliver QA remote and in-person entry training for our offices in St-Jerome, and occasionally Montreal.
• Track participant enrollment by maintaining tracking tools
• Maintain positive communication and relationships with service lines and departments
• Develop and maintain the online knowledge base for the procedures, processes, and tools of the service line.
• Perform other related duties as required

Requirements

• Teaching or mentoring experience.
• Bilingual: French, and English
• Ability to deliver training sessions for 6 to 7 hours a day.

• Ability to commute between Keywords Offices in St-Jerome and Montreal.
• Availability for weekend or evening work.
• Strong working knowledge of Microsoft Excel, Word, and Outlook.

Soft Skills

• Work independently.

• Quality-oriented mindset.
• Planning, organization, and capacity to adapt to flexible planning.
• Accountability and dependability.
• Ability to work under pressure and respect deadlines.
• Strong customer service mindset.

• Strong sense of professionalism and diplomacy.
• Strong work ethic and positive team attitude.

Assets

• Familiar with video game company policies, procedures, and security rules.

• 1-2 years of recent experience in the FQA service line at Keywords or other video game company.
• Knowledge of Advanced Excel (formulas, macros, VBA)
• Working knowledge in SharePoint.

Benefits

• 6 months contract with the possibility of extension
• Full-time position (37,5h/week)

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

Keywords International is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.