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System Engineer (R&D Team)
1 year ago
Who We Are
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. With our Hollywood motion capture cameras, 3D body trackers, and haptic suits, we’re operating the next generation of cinemas - where our guests are the stars of their own movies. Venturing into space? You got it. Channeling your inner pirate? Absolutely. Need to get some steps but hate the gym? Our experiences definitely get our guests moving.
Since we launched in Hong Kong in 2017, we’re now live in 25 locations and 7 countries around the world. (We’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, and are averaging 4.8/5 stars on our Google reviews across all US locations). Oh, did we mention we're rapidly expanding? We want you to be a part of our journey and help us build this new world!
What you will be doing?
- Responsible for providing the technical solutions for our system in terms of Windows, Networking or Hardware to our R&D Team.
- Providing technical solutions for the R&D Team as you will be talking to the hardware or software vendors to find out the solution.
- Ensure the system runs well in the retail store as you may occasionally be required to be on-call to provide the workaround solution to the technical support team and retail team for returning business. Investigate and document permanent solutions afterward.
- Arrange system test planning in terms of Windows/hardware firmware/bios version update or any other configuration of the system.
- Participate and execute the updated plan to our Hong Kong stores and all global stores.
- You'll be responsible for doing research in terms of new technologies as we are planning to create something proprietary.
- You will document the details of your findings in our system to benefit other team members and contribute to future enhancements.
Who are we looking for?
- 4-5+ years experience working as a Systems Engineer
- Someone who has a wide range of technical knowledge and skills for solving the technical issues in the store, including network infrastructure, workstation/laptop computers, Windows, platform developed by Sandbox VR and 3rd party applications.
- With the range of technologies to be supported, someone who is detail-minded is also required for correlating information/errors from logs and dashboards to conclude root cause analysis and derive solutions/workaround.
- Solid experience in set up and administration of virtual machine, including VMware
- Solid experience in server room facilities, servers and communication network
- Experience in system performance tuning and capacity planning
- Experience in how to code, apply and troubleshoot Ansible playbooks
Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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