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Support Technician Supervisor

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Job Description:

The minions of Hell are growing stronger...

The Diablo IV team is seeking a Lead Support Technician to ensure the best IT experience for a wide variety of disciplines as they produce games within the Diablo franchise. Support Technicians are the oil that keeps the machine running by helping their teammates with day-to-day issues that arise as part of the development process.

In this role, you will lead the local developer support team, assisting project team members in reaching their full potential. Your responsibilities include working closely with support technicians and collaborating with art, design, engineering, production, and QA teams ensuring the delivery of exceptional entertainment experiences.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA.

Responsibilities:

• Lead and mentor a local sub-team of Support Technicians.
• Provide workflow support for a time-zone distributed development team.
• Assist individual developers in the technical aspects of content creation.
• Ensure quick resolution or escalation of issues impacting the team.
• Actively seek opportunities to proactively eliminate issues or improve workflows.
• Promote, contribute to, and participate in our culture of inclusion and diversity.

Minimum Requirements:

• Minimum 1 year of experience in a technical supervisory role
• Proven ability to diagnose and resolve technical problems
• Passion for supporting and enabling others
• Critical thinking and problem-solving
• Clear communication skills, both written and verbal
• Motivated to learn new tools, techniques, and workflows
• Willing and able to flex outside of core hours as occasional project needs arise
• Able to multitask and tackle multiple assignments simultaneously

Bonus:

• Experience working in the game industry
• Production, Technical Art, Technical Design, or Computer Science background.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com . General employment questions cannot be accepted or processed here. Thank you for your interest.

Our World

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .