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Support Analyst 3 #1172

Please note that vaccination is not considered to be fully in effect until 14 days after the 2nd shot. There is also a 3-4 week waiting period between the 1st and 2nd shot.

Contract length: 18 months (with the possibility of extension)

Work Location: Working remotely in the PNW area by start date - may need to be onsite periodically

Work hours: Fulltime

We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Engineering team. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

Responsibilities

• Deploy, configure, and troubleshoot a variety of Azure and on-prem infrastructure and services.
• Quickly troubleshoot and resolve critical issues for both Azure and on-prem infrastructure and services
• Create clear and succinct technical documentation
• Demonstrate technical knowledge and sound judgment in several of the following areas:
  
  • Cloud technologies - Azure IaaS, PaaS, networking, Azure Monitor, Log Analytics
  • Virtualization
  • Storage
  • Layer 2/3 Networking
  • Disaster Recovery
  • Configuring, administrating, and troubleshooting Windows Server/Linux
  • Perforce
  • Endpoint Management and Security
• Identify opportunities to improve service health, manageability, reliability, and telemetry.
• Apply engineering principles to provide support, collaboration, and escalation of complex problems through the proper channels to resolution.
• Seek feedback and apply internal or industry best practices to improve your technical solutions.
• Demonstrate skills with time management and completing projects in a cooperative team environment.
• Participate in and serve as escalation point in a 24/7 on call rotation at least one (1) week per month.

Requirements

• 2+ years of experience with troubleshooting core infrastructure technologies including storage, networking, cloud technologies, Active Directory / AAD.
• 1+ year of managing technical services/infrastructure including both on-premises and cloud-based systems.
• OR Bachelor's Degree in Computer Science, Information Technology, or related field.
• Good communications skills, both verbal and written.
• Experience with Windows Server OS performance tuning, troubleshooting, and analyzing log files.

Nice to Haves

• Experience with scripting and automation.
• Experience with working in a team, including coordinating large projects, communicating well, and exercising initiative when presented with problems.
• Experience leveraging cloud architecture, applying site reliability principles, and demonstrating sensitivity to operational concerns.
• Basic understanding of operating system level concepts such as processes, memory allocation, and the network stack; understanding of how applications are affected by the above, and ability to troubleshoot root cause.
• Basic understanding of different protocols and services.
• Experience with IT Administration Tools (for example: Netmon / Wireshark / Active Directory Users and Computers / Sysinternals / WinDbg).

Benefits

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits