Supervisor, Service Reliability - Live Operations, Riot Operations Center

Riot Games
Los Angeles, California, United States
11 days ago
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The Riot Operations Center (ROC) manages the 24x7 monitoring and response components of Riot's player-facing services. We are the first line of defense when things go wrong with any of Riot’s live services. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team helps to create and mentor other Riot teams on best practices in alerting, monitoring, incident response and operational processes.

As Service Reliability Supervisor, you will report to the ROC manager and work closely with the Riot Operations Center (ROC) team local to your site and the other global ROC sites to establish and maintain a high-performing and highly available game service for players around the world. You’ll help manage a team that monitors and supports all aspects of production environments, development environments, and general system needs. Your management skills and understanding of operations will help you support the team on their day to day but also help them grow and learn as individuals and Rioters. You’ll also help evolve the strategic direction, implement tactical goals, and maintain the overall health of the team.

Responsibilities:

Required Qualifications:

Desired Qualifications:

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

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