Supervisor, Player Support - NA Regional

Riot Games
Los Angeles, California, United States
14 days ago
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As the Supervisor, Player Support based in LAX, you will lead a team of talented subject matter experts on the Product Support Team, developing clear Objectives, KPI’s Strategies and tactics that will support progression towards the NAOC Player Support team objectives . In addition to helping set the direction for this team, this role will be accountable for the growth and performance of their direct reports, making decisions regarding craft and personal growth trajectories, employment decisions.

NAOC Player Support - Product Support Team helps identify strategies and tactics that drive improvements to NAOC’s processes, guidelines, and methods on how to best respond to player interactions using a combination of qualitative information (from players, front line agents, and other Player Support individuals) and quantitative data for their product.

Additionally, this team supports new product features and events by developing training, creating documentation, and implements changes to processes, guidelines, and procedures that instruct frontline agents how to respond to support tickets

Lastly, handle critical/widely impacting NAOC PS issues from escalations to resolution, working with multiple teams across Riot when necessary.

Responsibilities:

Required Qualifications:

Desired Qualifications:

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).

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