Summer 2020: Data Scientist Intern, Customer Experience

Electronic Arts
Austin Texas United States
8 days ago

Apply

Data Scientist Intern, EA Customer Experience

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

You’re a Data Scientist.

You know how to pull all types of data from any source, be it Facebook posts, call center chats, video likes or survey results. You understand that you have 2 basic jobs:

Help our studios understand what problems players have with their games and provide insights that help optimize our call center. Both pursue the ultimate goal of providing the World’s Best Service for the World’s Best Games.

You use all resources available to you to help solve a problem, be it a new algorithm, programming language or the person sitting next to you.

You’re a programmer/statistician/NLP expert who is fanatic about games and Customer Experiences.

You’re also a genuinely nice person who brings positive energy to an office. You’re approachable and take the time to listen so that you understand someone else’s view.

You will be part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

We’re the Data Science team, part of the larger Customer Experience Insights team.

We are surrounded by Production, BI, SEO and Market Research analysts. We’re the people who use advanced statistics and modeling to help solve our problems. We surface player problems through our text analytics offerings. We write a lot of code and talk to partners from all teams and all levels. We are great team mates and trusted advisors, who provide insights to facilitate decisions and create models that change experiences.

A typical day in the life of a Data Scientist:

So how do Data Scientists make great experiences for players? They:

You’ll need to be awesome at wearing these hats:

Customer Advocate – You care what kind of experience our players are having when their games or services don’t work and you want to participate in improving it

Programmer – You’re a great at writing functions and identifying the right language for the right situation

People Analyst – You understand that your work contributes to improving people’s lives not predict when a machine is going to break down

Learner – You are a regular on Stack Overflow and know how to take apart a Vignette and never forget that your best teacher, might sit next to you

Documentation Expert – you know just the right level of documentation to help yourself and the next person understand what you did, when and why

A few last things about how we work, because they’re super important:

If you’re interested you’ll need these skills or experiences:

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k company match and, of course, many other perks! And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day. More about our location:

https://www.ea.com/careers/careers-overview/austin

Related Jobs

User Experience Design Intern (Summer 2020) at Zynga · 15 days ago
Data Science Intern (Summer 2020) at Zynga · 2 months ago
Design Intern (Summer 2020) at Roblox · 4 months ago
Ad Operations Intern (Summer 2020) at Zynga · 3 months ago
Human Resources Intern (Summer 2020) at Zynga · 2 months ago
Project Management Intern (Summer 2020) at Zynga · 2 months ago
UI/UX Intern (Summer 2020) at Zynga · 2 months ago
Product Manager, MBA Summer Intern 2020 at Pocket Gems · 4 months ago
Software Engineer, Summer Intern 2020 at Pocket Gems · 4 months ago
Class of 2020: Business Applications Summer Intern at Take-Two Interactive · 11 days ago
Class of 2020: Corporate Development Summer Intern at Take-Two Interactive · 11 days ago
Class of 2020: Digital Finance & Royalties Summer Intern at Take-Two Interactive · 11 days ago

More jobs at Electronic Arts