Sr. Help Program Manager

Ubisoft
San Francisco CA us
3 days ago

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Job Description

The mission of the Player Experience department is to maximize Ubisoft players satisfaction, through direct and personalized communication, dynamic community management, as well as quick resolution of player incidents.

The Player Experience department is structured around 5 entities: Community Development, Customer Support, esports, Customer Experience and Program Management.

The mission of the latter is to facilitate the collaboration within the Player Experience team and between the Player Experience teams with Ubisoft partners through process and organization in order to unify and enable the best player experience. We are working hand in hand with Europe, Middle East Africa Player Experience Program Management team.

Within a global, high-visibility environment, the Sr. Help Program Manager works closely with Business, IT and Production departments to serve as the program’s point of contact and to drive the organization, project management, tracking and delivery of a multi-project program. The Help program supports and evolves positive customer experiences for players within the Ubisoft ecosystem. This is a mission for a results-oriented, confident PM with the ability to communicate effectively, encourage sound decision-making, and guide the teams you work with to successfully deliver on commitments

WHAT YOU'LL DO

Manage Program Infrastructure

Program Tracking

Communications

Stakeholder Management

Work closely across cross-functional teams to develop, design and scale programming across geographies

Qualifications

WHAT YOU'LL BRING

NICE TO HAVE

Additional Information

WHAT YOU'LL GET

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Company Description

Ubisoft is composed of over 18,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Home to the North American Ubisoft headquarters since 1996, Ubisoft San Francisco opened its development studio in 2009 and since developed Rocksmith® and Rocksmith 2014, to teach millions of people how to play guitar and bass. With a song library of over 1,500 songs and 9 years of support the Rocksmith franchise helped millions of players around the world on their musical journey. In 2017, the studio released the critically acclaimed South Park™: The Fractured But Whole™, in collaboration with Trey Parker, Matt Stone, and South Park Digital Studios. The studio is currently working on two unannounced projects.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Join us and shape the future of entertainment. Join us and create the unknown.

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