Sr. Engineer II
1 month ago
To administer the Online Gaming platform and monitor and report as part of a “shift based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI’s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).
Reporting to the NOC Manager, the Shift Manager is an enhancement on the NOC engineer roleat will work on shift with a team supporting the day to day running. This is a demanding but rewarding role that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn.What you'll do
- Responsible for the local support operation of a shift team.
- 24x7 proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues that occur.
- Prepare and execute periodic releases both infrastructure and software.
- Act as an escalation point for issues flagged through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems and change requests in line with ITIL v4 best practice.
Members of our NOC team are great team players; they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage.
Required Skills and Experience:
- Proven experience in a technical support / Shift Team Lead operational role
- All-round, with broad scope technology knowledge, specifically Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- A working knowledge of monitoring tools, both event management and metrics
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and troubleshoot issues.
- Excellent attention to detail and organisational skills
- Docker/Kubenetes experience
- Virtualisation – Open Stack, VMWare
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
- Experience with event workflow ticketing systems, for example Zendesk / Jira
What we're looking for
Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent.
Travel Expectations
None
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