Sr Director, Trust and Safety, Moderation

The Trust and Safety Operations team is obsessed with scaling Roblox's Operations organization and ensuring a safe, civil, and diverse community through our multi-year strategy execution.

As the Sr Director of Moderation, you will oversee end-to-end incubation for new Moderation tasks, high-touch support for special events and brand engagements, and escalations of specific abuse categories. This means you will help define high-quality Metaverse Safety Operations.

You will lead a team of process and product experts and support business processes and workflows across all products, channels, markets, and customer types. Through data-driven insights, you will develop recommendations for process improvements, new process standards, product enhancements, and agent tooling improvements that ensure a smoother, more consistent enforcement of our Community Standards. You will operationalize these recommendations in partnership with Operations, Product, Marketing, Policy, and other teams.

You will:

• Report to the Vice President, Trust & Safety Operations
• Oversee three main enforcement functions: moderation operations (vertical-specific vendor oversight, moderation process and workflow enablement, and advising on standard enforcement-specific vendor guidance including quality assurance, learning & development, workforce management); management of multiple technology-based moderation workflows (incl. text filter process optimization and multiple asset-based human/machine review systems); and Intelligence operations (incl. researching potential actor-based abuse and supporting internal moderation investigations).
• Facilitate collaboration within your teams and across the company
• Communicate complex T&S concepts to executives; Instigates important conversations to move toward business objectives.
• Attract, promote and lead teams of content moderation specialists, managers, and scaled vendor teams while nurturing a culture of coaching, learning, feedback, and teamwork.
• Use data to set the strategy and goals for improving our processes and workflows that can build to scale while simultaneously driving improvements on the human side of the machine/human moderation interface.
• Direct 24x7 specialized Safety operations around the globe and support the larger Trust & Safety Group by leading functional experts and their respective teams.
• Lead team to provide insights and feedback from user interactions that can be used to assist Product Management and Engineering teams in building their respective roadmaps.
• Develop, strengthen, and leverage cross-functional relationships with executive partners, including legal, policy, product, engineering, and communications teams.
• Stay up-to-date on industry best practices and latest trends in User Generated Content platform safety.
• Use your working knowledge in workforce planning to employ contractors, vendors, temporary workers, and FTEs to support expanding needs.
• Coach and mentor people leaders.
• Communicate outcomes and insights to multiple partners at all levels, including senior executives to help guide strategic decisions for improvement and highlight your team's work.

You have:

• 10-15 years of Trust and Safety, global operations, or other relevant experience.
• 5+ years leading teams inclusive of managers and/or directors.
• Prior experience scaling social media, gaming, Metaverse, or similar global operational teams.