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Site Reliability Engineer II

EA's Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

The Game Server Hosting organization builds the critical, cloud-native game server infrastructure and studio-facing tooling that underpins EA's current generation of multiplayer games and fuels innovation of the next wave. As a Site Reliability Engineer you will work across our portfolio of backend services and infrastructure to enhance our game server platform and help ship EA's next amazing multiplayer games.

As a Site Reliability Engineer, you will report to the Sr. Manager, Site Reliability Engineering .

The Challenge Ahead:

• Cloud innovations change the gaming industry landscape every day, adding new capabilities, enabling new scenarios, and redefining the category.
• Within EA, the Game Server Hosting organization builds the critical, cloud-native game server infrastructure and studio-facing tooling that underpins EA’s current generation of multiplayer games and enables the evolution of the next wave.
• We are looking for an experienced Site Reliability Engineer to support the GSH team by writing tools to make it easier for EA’s game teams to onboard with and use our services.

Responsibilities:

• You will create monitoring, alerting and dashboarding solutions that improve visibility into EA's application performance and business metrics.
• You will help design and develop robust, supportable tools to automate the deployment and management of distributed, large-scale production systems on cloud services.
• You will perform root cause analysis and post-mortems with an eye towards future prevention.
• You will use automation technologies to ensure repeatability, eliminate toil, reduce mean time to detection and resolution (MTTD & MTTR) and repair services.
• You will collaborate with EA studio teams to optimize the performance of their game servers on a wide array of system architectures and hosting platforms.
• You will produce documentation and support tooling for online support teams.

Qualifications:

• 3+ years of experience monitoring infrastructure and application availability to ensure SLI and SLO.
• 1+ years of experience with managing cloud-based service infrastructure and software using Kubernetes and Docker.
• Strong understanding of *nix operating systems.
• Network experience, including an understanding of standard protocols/components.
• Familiarity with common infrastructure and software deployment automation tools such as Terraform, Helm and ArgoCD.
• Experience writing code in Golang, Python, or Java and scripting with Bash.
• Experience working with distributed systems.