ServiceNow CMDB Manager

Keyword Studios
18 days ago

Job Summary

The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities. You will be critical in improving incident and problem management, streamlining change processes, optimising asset utilisation, mitigating risks, and aligning IT infrastructure with strategic business goals.

Key Responsibilities

1. Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes.

2. Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as needed.

3. Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed.

4. Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.


Required Skills and Experience

· 5+ years of proven experience in managing a CMDB in ServiceNow.

· Experience building CMDB in the technology industry or within technical groups within a large, global organisation.

· Experience with ServiceNow configuration management and Service Mapping.

· A strong understanding of IT infrastructure and data management principles.


· Bachelor’s degree in Information Technology, Computer Science, or a related field.


Employee Benefits:

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.


Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy. /

Create Your Profile — Game companies can contact you with their relevant job openings.

Related Jobs

Engineering Manager / Senior Engineering Manager, Ads
Roblox · San Mateo, CA · 18 hours ago
Senior Information Security Technical Program Manager: Technical Security Audit and Risk Management
Unity · Bengaluru, India · 18 days ago
Senior Manager, Product Management AI/ML
Unity · London, United Kingdom · 28 days ago
Senior Manager, Technical Product Management - TFT, Tools & Engine
Riot Games · Los Angeles, CA · 1 month ago
Sr. Manager, Esports Production Manager
Riot Games · Los Angeles, CA · 28 days ago
[Global Strategy & BD Div.] Business Development Manager/Sr. Manager - Korea (7년 ~ 12년)
Krafton · Seoul, South Korea · 21 days ago
[Publishing Services Management Div.] Service Operation Manager - New Project Member (3년 이상)
Krafton · Seoul, South Korea · 2 months ago
Senior Manager, Product Management, Commerce
Rockstar · Manhattan, NY · 27 days ago
Senior Manager, Game Product Management - NHL
Electronic Arts · Vancouver, British Columbia · 1 month ago
Game Product Manager (Monetization Manager)
Gameloft · Hanoi, Vietnam · 18 days ago
Property Manager/Office Manager
Gala · Knights Landing, CA · 2 months ago
IT Engineering Manager
ProbablyMonsters · Bellevue, WA · 2 months ago

Jobs at Keyword Studios

Management jobs