Service Owner - Global Readiness Program

Rockville, MD
4 months ago

Apply is looking for a Service Owner to join our Live Operations team that has a passion for delivering value to customers and continuously improving our service offerings. Working closely with our internal teams and partnered studios, you will own, develop, maintain, and improve processes that enable us to launch new AAA games through our platform and prepare for live events worldwide. As an interface between our Live Operations team, our internal teams, and the customer, you will collect & distribute feedback to support teams and ensure that it is used to drive continuous improvement.

The ability to work well in a team environment and communicate effectively with people of varying technical knowledge is essential. You will be responsible for monitoring the success of the processes you own and raising visibility to stakeholders when risks are identified. This will require at least a couple of years’ experience creating, successfully rolling out, and managing process and procedures will be necessary for this role. In order to be successful, you will also require experience working with customers to collect feedback for improvement and to develop new solutions to their challenges. You will need to be prepared to be an escalation point for our customers when they have a problem with the services we are providing. We are looking for self-motivated, organized, and customer focused individuals that are constantly driving for continuous improvement.



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