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Service Management Analyst

Job Description

• Work with the TCS Service Manager and EIT functional leads to visualize Enterprise Technology delivery and supplier performance across applications and infrastructure services.
• Analyze critical data sets to highlight and spot trends and improvement opportunities.
• Develop and maintain operational dashboards to provide EIT leadership with a view on service, security levels, and technology performance.
• Support Enterprise IT Leadership in the development of operational reporting for use with business stakeholders. Develop required data tables using SQL and present reporting dashboards via Power BI.
• When required, assist in review of ITIL process and in creating and maintaining IT operational workflows, knowledge documents, reports, and communications to IT and 3rd parties.
• Assist in reviewing SLA and OLA performance and identifying opportunities for improvement.

Qualifications

• Skilled in SQL scripting and Power BI
• Skilled in data analysis and techniques
• Proficient in ITSM tool administration and management
• Proficient in using Word, Excel & PowerPoint
• At least 2 years' experience as an IT Service Management Analyst
• Ability to manage their work pipeline as well as work as part of a team.
• Familiar with ITIL Service Management processes and Incident Management experience

Additional Information

This is an exciting opportunity to work in the dynamic world of visual effects. If you are an ambitious software developer looking for an opportunity to work with cutting edge technology then we look forward to your application.

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If you require assistance applying, please reach out to tcstalent@technicolor.com and we'll be happy to assist.

TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER
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Company Description

Technicolor Creative Studios is a creative technology company driven by one inspiring purpose: The realization of motivated and extraordinary ideas and inspiring creative companies worldwide to produce their most iconic work. Our award-winning teams of artists and technologists partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.

No idea is too ambitious. For us to create to an incredibly high standard. Technicolor Creative Studios provides World Class production expertise in Film, Episodic, Gaming, Advertising and Experiential Marketing.