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Senior User Researcher

As a naturally curious gamer, you aim to gain further in-depth knowledge on understanding user behaviours, needs, and motivations through observations, interviews, and other user research methodologies. Working cross-functionally and in collaboration with the UX design team, Game design team, Production, Community and Live Operations, you will enable our teams to empathize with our players and make evidence based decisions.

We don’t just make games, we play and love them too.

You will contribute by:

• Developing and executing research plans
• Conducting qualitative and quantitative studies with actionable insights
• Select the appropriate methodologies to provide those insights
• Conducting play tests, usability testing, user interviews, questionnaires, and more to answer team queries and goals
• Preparing and presenting findings and deliver final reports in a concise and timely fashion
• Developing strong relationships with product teams
• Training, mentoring and growing other Researchers and UX designers in GUR and mainstream UR best practices
• UR process and methodology improvements
• User research advocacy and education
• Anything else you feel that can add to our products and UX team

At Kabam, we’re constantly raising the bar of excellence in free-to-play mobile gaming. We hire for passion and diversity so that together as a team we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture and drive to do what it takes to make great games. And this is where you come in…

Your background includes:

• 4+ years experience conducting user research for video games
• Masters degree or equivalent schooling in a relevant field such as Cognitive Psychology, Human Computer Interaction, User Experience Design or similar programs
• Expertise in qualitative user research and analysis methods
• Competency in quantitative user research and data analysis methods such as basic statistics
• Strong understanding of best practices in User Experience Design
• Excellent written and oral communication skills, persuasiveness, and the ability to make group presentations
• Ability to act independently and switch between multiple projects
• Understanding or experience in game development process

Bonus skills

• Data visualization with Tableau
• SPSS

Excited by this opportunity? We invite you to apply and start the conversation with us.

Together, we can create and support some of the best games ever made.

Kabam is a world leader of developing entertaining, immersive, and highly social multiplayer games for mobile devices. They merge consumer behaviour with the art of game design to create experiences that are enjoyed by millions of players across the globe. Each game has raised the benchmark in mobile gaming, bringing high-quality graphics, next-generation technology and revolutionary gameplay to the console in every player’s pocket.

Kabam has partnered with leading entertainment brands like Disney, Hasbro and Universal to create mobile games based on some of the world’s most iconic franchises.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal, Charlottetown, San Francisco and Austin. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.