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Senior Technical Solutions Consultant

AppLovin was named one of the Hottest Adtech Companies of 2021 by Business Insider, as well as a Certified Great Place to Work in 2021 and 2022. The San Francisco Business Times and Silicon Valley Business Journal awarded AppLovin one of the Bay Area’s Best Places to Work in 2019, 2020, and 2021. Our team members are regularly recognized for their work and leadership, including recent award wins in Business Insider’s Rising Stars of Adtech 2022, Glassdoor’s Top CEOs 2019, and the 2021 Women in Content Marketing Awards.

As a Senior Technical Solutions Consultant, you'll be responsible for ensuring that customers get the most value out of AppLovin’s MAX platform. You will support a portfolio of clients integrating with MAX products and services. You will be the go-to product expert that solves escalated issues and questions. As new features and product launches are released, you will provide technical consultation, education and mentorship to clients to help them integrate these new technologies to grow their businesses. This is a highly visible role within the company, supporting the growth and retention of our most valued and highest profile mobile app publishers and demand partners. We are looking for a teammate to build positive relationships with both internal and external parties to ensure that partner challenges are handled quickly and appropriately. Are you ready to be challenged by complex industry problems and customer questions daily?

As part of this role, you will work closely with the Business Development, Product Management, Engineering and Leadership to contribute to the ongoing success of our products. We are looking for a candidate to bring a proven track record of analytical problem-solving and the ability to absorb technical concepts and communicate them to technical and non-technical audiences alike.

If you are a creative thinker who thrives in a multifaceted environment then we want to hear from you!

What You’ll Do:

• Serve as a subject matter expert on all MAX products, including the MAX SDK, the Publisher UI and the demand-facing platform
• Present technical concepts to non-technical and technical audiences, and map customer needs to current and future product offerings
• Support with publishers, networks, and DSPs by diagnosing, reproducing and resolving technical issues
• Escalate issues to the Solutions Engineering team for deeper triage of technical issues
• Communicate customer needs and priorities to Product Management and Engineering teams to ensure for a flawless production experience
• Review new product features for completeness and evangelize these updates to our customer base
• Assist with the creation and review of new technical documentation
• Develop best practice recommendations for MAX partners based on the experiences gained during customer engagements
• Collaborate with team leaders and cross-functional stakeholders to define objectives and select approaches to address problems efficiently and effectively

Who you are:

• BA with a strong academic record
• 5+ years of client-facing account management or support with at least 1 year of experience in a mobile app focused role and/or technical support
• Have a basic understanding of HTML. An understanding of HTTP, networking concepts and/or Android/iOS is a plus
• Familiar with the mobile in-app advertising landscape.
• Capable of prioritizing a large number of requests depending on how important those tasks are to the business. Possess excellent project management skills and attention to detail
• Sound in decision-making and critical thinking skills

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AppLovin is an equal opportunity employer and considers qualified applicants without regard to race, gender, sexual orientation, gender identity or expression, genetic information, national origin, age, disability, medical condition, religion, marital status or veteran status, or any other basis protected by law.