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Senior Product Operations Manager
3 years ago
Unity Technologies is looking for a Senior Product Operations Manager with a passion for games and advertising technology, to take Unity Monetization to the next level. As the leading development platform for online and mobile games, Unity is helping take developer's creations further and faster than ever before. Unity Monetization enables developers to build a business through advertising, in-app purchase and analytics.
The Product Ops team partners with cross-functional teams to facilitate collaboration, transparency and accountability, and to ensure successful execution of the product development from inception to launch.
Responsibilities
- Plan, coordinate, and drive discipline around the processes for customer discovery and alpha/beta/GA launches (in partnership with go-to-market teams)
- Make sure user-facing teams are ready with the information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
- In general, setup, manage, and optimize any non-technical processes that help product teams meet its goals more efficiently.
- Establish product KPIs and conduct reviews to track progress toward milestones and general product health
- Regularly provide updates on products and progress in org-wide channels (internal newsletters, slack channels, etc)
- Establish and maintain central channel for inbound requests from cross-functional teams, responding (or appropriately routing them) to save investigation and resolution time
- Work with user-facing teams to collect, quantify & communicate product-related challenges to be considered for future development
Requirements
- Experience in product operations, product management, or operational role that worked closely with product and engineering teams
- Strong project management experience
- Solid organizational skills and attention to detail
- Experience driving execution with cross-functional, cross- org, and 3rd parties teams
- A can-do attitude and ability to juggle multiple priorities simultaneously
Bonus Points
- Experience in gaming or ad tech
- Experience working with SQL and using data to identify trends, generate insights and problem solving
- A passion for delivering an outstanding user experience
About Unity Technologies
Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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