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Senior Product Manager, Commerce Operations

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Job Description:

Blizzard’s internal ecommerce platform powers our in-game and online storefronts. As a Senior Product Manager on the Commerce Operations team, you will be at the epicenter of all product launches and large-scale marketing campaigns on the Battle.net platform. Successful product managers develop strong working relationships with our internal and external partner teams by synthesizing big picture strategies against detailed requirements, complex dependencies, and technical limitations. If you're passionate about joining Blizzard's quest to empower the world’s most epic ecommerce experiences, please read on.

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Requirements:

• Merchandising
  • Merchandize digital products on the Battle.net shop. Curate compelling browse experiences and effective purchase flows.
  • Leverage web analytics tools to identify trends in traffic, conversion, and revenue.
  • Maximize the performance of a digital product portfolio by extracting data insights, developing optimization hypotheses, and then AB testing solution alternatives.
• Product Management
  • Synthesize stakeholders’ goals, detailed requirements, and technical limitations into an actionable merchandising strategy.
  • Advocate for the short- and long- term goals of game team stakeholders when partnering with ecommerce product owners to advise new product features.
  • Advocate for the short- and long- term goals of ecommerce product owners when partnering with game team stakeholders to maximize the performance of their content on our platform.
  • Keep stakeholders informed on the priority and status of active and backlogged requests and projects.
• Project Management
  • Manage the end-to-end content configuration lifecycle for all Battle.net products in your portfolio.
  • Intake, prioritize, and address configuration requests from internal stakeholders (Game Development, Publishing, Commercialization, Legal, and Risk).
  • Proactively identify and mitigate executional and performative risks.
• Account Management
  • Develop and maintain strong collaborative partnerships with cross-functional partners (Product Development, Engineering, Design, Game Development, Publishing, Commercialization, Legal, Risk, QA, Localization).
  • Ensure the proper provisioning of access privileges to ecommerce products and tools.
  • Coordinate the safe delivery of large-scale entitlement grants.
  • Establish a positive and empowered team environment with redundant POCs to ensure high availability for support.

Preferred Qualifications:

• 5+ years of experience building ecommerce products, merchandising digital goods, and / or managing high-profile client accounts.
• Knowledge of gaming business models.
• Experience leading cross-functional teams.
• Experience managing complex dependencies and tight deadlines.
• Experience working in a global environment.
• Strong verbal, written, and interpersonal communication skills.
• Can-do attitude and a customer service mentality.

Pluses:

• Experience with Google Analytics
• Familiarity with the pipelines used to develop and publish AAA games.