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Senior Producer, Live Operations - Diablo IV | Albany, NY or Irvine, CA

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Job Description:

Blizzard Entertainment is a community of 4,000 global employees who are passionate about gaming, entertainment and the technology that drives our player experience.

The Diablo IV team is seeking a Senior Producer for Live Operations. This role is on the game team, and you will be scheduling and coordinating content updates for the live service as well as supervising post-ship performance to head off potential issues. Our core objective will be to keep Diablo IV running in a smooth, trouble free way 24/7 across the globe. The Senior Producer, Live Operations, along with the live ops team itself, will be key to accomplishing this goal and optimizing the player experience. This role will be well supported.

This role can be a hybrid work position, with some work on-site and some work-from-home. The potential home studios could be Albany, NY, Austin, TX or Irvine, CA, however this position is also remote eligible.

Responsibilities

• Create and maintain the patch roadmap for the live service in conjunction with the other game producers.
• Participate in first line of defense on-call support to triage and coordinate efforts of internal and external parties to help drive live issues to resolution.
• Manage and track development, QA, PTR, and live environments.
• Manage the daily tracking of all Reliability Engineering tasks so that schedules are maintained and adjusted accordingly.
• Serve as the key point of contact for all regional operational issues.
• Partner with engineering leadership to help set project goals, objectives, milestones, and deliverables.
• Mentor and grow associate producers.
  

Minimum Requirements

Experience

• Minimum 5 years in a production role.
• Shipped at least one AAA game in a production role supporting a live service.
  

Knowledge & Skills

• Ability and comfort coordinating with various game team departments as well as other departments across Blizzard.
  

Key Attributes

• Passion for running live game services.
  

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Extra Points

Experience

• Proven experience managing schedules and employees to achieve desired results.
• Bachelor of Art or Science in a technical field (or equivalent).
  

Knowledge & Skills

• Knowledge of international regions and their respective laws and challenges.
  

Key Attributes

• Passion for games.
  

Required Application Materials

• Resume
• Cover Letter which should include:
• Why you are interested in working at Blizzard
• What games you are currently playing

**Only submittals with Cover Letters will be considered.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com . General employment questions cannot be accepted or processed here. Thank you for your interest.

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .