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Senior Partner Relations Manager, Industry

The opportunity

Do you love building relationships and helping outstanding performers deliver their best work? Are you a creative problem-solver who swims comfortably in the world of technology? Do you enjoy flexibility and a dynamic day-to-day? You might love this role!

Unity's Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners.

Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers build everything from small mobile projects to photorealistic surgical simulators and immersive multi-user VR experiences, and they’re going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you’ll never be bored at Unity.

As Partner Relations Managers (PRMs), we’re the glue that keeps the whole operation together.

You'll need a deep understanding of your customer's long-term strategic goals, help to surface issues, and feed data back directly to our product teams. You'll supervise customer emergencies with a calm focus.

We strive for constant improvement both with our customers and within Unity. You'll set the bar high, ensuring we are always on point and on time.

This position is located in the Singapore office and reports to the Industry PRM team manager.

What you'll be doing

• Lead the technical relationship with a selection of Unity’s highest-profile Digital Twin customers
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team!
• Monitor customer satisfaction and ensure the resolution of emerging issues in real-time
• Build and maintain real-time reporting of responsiveness, service quality and CSAT and use the data to help drive Unity’s customer care culture
• Diplomatically collaborate with a wide variety of customer personalities.

What we're looking for

• Previous employment in an industrial sector such as automotive, architecture, construction, defense, manufacture, pharmaceutical or other similar sectors
• Fluent English speaker
• Outstanding social & interpersonal skills, and a highly-proactive and empathetic personality
• Able to travel both domestically and internationally

You might also have

• Experience as a Technical Project Manager/Producer//Technical Account Manager in software production
• Programming experience in both compiled and interpreted languages
• Experience using Unity to develop real-time 3D projects

Relocation support is not available for this position

Immigration - "Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

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